Is it time for less Marcus

Dakota98 wrote:

2012Coleman wrote:

Dakota98 wrote:
I think the OP was requesting positive remarks regarding CW employees, & not more comments about Marcus. I'm sure there are MANY GOOD employees. They just can't do the job they would like to, because of management policies / procedures.

I'm not sure how management policies / procedures could cause the service people at CW in St. Augustine to forget that my TT was in for service. As for reality TV - well, I won't comment.

If there is not a proper check-in procedure in place & the department head is not reviewing incoming & outgoing service work orders daily then YES, Who's in charge ? :h

It's pretty obvious that there ARE policies and proceedures in place. Your statement about people not being able to do their jobs because of management policies / procedures makes no sense at all. I can't imagine using that as an excuse of why I could not/did not do my job - I'd actually expect to be fired or demoted for using that.

What I see when walking into either of my two regional CW stores is a lack of motivation and total indeference to customers. We bought at CW and while shopping during a particular hot day in June, we were taken by golf cart into the far corner of a huge lot and left to look at units. We sought out a sliver of shade under the front of a 5th wheel for almost 20 minutes waiting for the guy to come back.

If you like working with your manager having his/her nose in everything you do, constantly checking your work, making sure you are following procedure, thats fine - for you. It is no way to run a business though.

Anyone - regardless of education level can be motivated to do a good job - I've never met anyone that didn't. I have been on the motivating end over a staff working in a large major manufacturer automotive distribution warehouse - I'm talking over 1 million SQ ft. You can write reams and reams of policies and procedures, but that's not going to stop anyone from crashing a wire guided lift truck into the racks. Motivating your employees to follow procedure is one quality of a good manager.

A person who was the CEO for a transportation company I used to work for had the following saying: A manager with little to do is a good manager. If you as a manager are constantly having to enforce policy, or have your thumb into every little thing your employees are responsible for, then you are not a good manager at all. Your employee in turn is the face of the company to your customer. Failure at that level is certainly not due to a lack of policy or proceedure.