Rudest dealer ever

[campigloo]

I usually don't post negatives about a business unless I feel it is extremely warranted. We have all delt with the ocassional jerk, and normally I just let it go. To me, this one is over the top. I went in last Saturday to Miller's RV in Baton Rouge. Yes, I saw the parts dept closed sign on the door. I also saw three guys standing in the store so I went through the unlocked door. I was looking for exterior light fixtures for my trailer and thought they might have something on the shelf. I was greeted by one man who seemed to be a RV salesman. He showed me where the lights were stocked. Then here comes the enforcer. He must have been management because the first guy went silent. He explained to me in a near screaming voice that the parts dept was closed, had been closed on Sat for over eight years, the cash register was closed and if I wanted to buy anything it would have to be exact cash. After telling him of my simple need, he informed me that I would have to find it elsewhere because they were closed, just like the sign said. He then ran out the door and sped off in his car. Moral of the rant, if you live in BR and want a motorhome or Airstream you might want to think about using a different dealer. If a simple inquiry is responded to in this manner, what is their customer service like?

[Steve1950]

well that goes to show you.....

[mockturtle]

I guess I have to weigh in on this one. It seems to me that the OP is not so much complaining about not being able to buy a part when the parts department was closed as he was upset about the rude behavior of the 'manager'. And I would have to agree that behavior like that would discourage me from a place of business. A polite explanation of policy and an offer to put the part aside for you would have been far better.

[Mountain_Mama]

If they thought the door was locked all they had to do was say, "I'm sorry, we're closed. Our mistake the door was open." How hard would that have been to do?

[Lantley]

Mich F wrote:
It sounds like "management" could have handled this better, but on the other hand, it all could have been avoided if you hadn't gone into the parts dept., knowing it was closed. Perhaps they thought the door was locked.

Agree with the above.
As a consumer I would not avoid this place based solely on this encounter. It appears both parties could have handled the situation better.

[lj2654]

go down to one that really has an Open sign on the door for the part dept.

[bgum]

I have used this business many times. I have bought motor homes from them and sold rigs to them. I have bought parts from them. I have always found them to be fair and friendly. They have been in business many many years. What about the word closed did you fail to understand.

[azrving]

You already bought a new RV, he dont need you for a little old light, now move along! 🙂

[Mr_Mark1]

A parts dept. should be open on Saturday. That's when weekenders might work on their RV's and need parts. The service can be closed but why the retail part?

Doesn't make sense and is bad business (to me).

MM.

[coolbreeze01]

It is so easy to walk away...............

[amandasgramma]

noe-place wrote:
If I ran a business and had an opportunity to make a sale I think I'd have accepted exact cash if offered. Their loss.

X2

[noe-place]

If I ran a business and had an opportunity to make a sale I think I'd have accepted exact cash if offered. Their loss.

[Mich_F]

campigloo wrote:
Yes Mich F, I should have never walked through an unlocked door when there were other customers on the lot and three other people in the parts area. That was trashy. And yes, it could have been handled WAY better than it was.

Sorry,I misread your OP thinking that those 3 other people were in a sales area, and not in the parts dept.
I guess I was just thinking of the RV shop where my son works that has a sales office/area, with a door to the parts dept., which is also closed on Sat. :B

[campigloo]

Yes Mich F, I should have never walked through an unlocked door when there were other customers on the lot and three other people in the parts area. That was trashy. And yes, it could have been handled WAY better than it was.

[peaches_cream]

Forwarded your "rant" to the Dealer.

[Steeljag]

I don't think I would allow one guy, obviously having a bad day (who knows what was / is happening in his world at that moment) deter me from making a purchase there.