RV Park, Full Amenities but no hot water

toedtoes wrote:

4X4Dodger wrote:
It is this attitude that lets companies get away with shoddy service, poor quality goods, and not giving you precisely what you are paying for. I hope I never find a post of yours complaining about the service at Camping world or Good Sam RSA. It might be embarrassing. As consumers who spend our hard earned dollars on goods and services we DESERVE to get not only exactly what we pay for but also good value for money as part of the bargain. Anything less is cheating ourselves.

First off, I have NEVER said the OP shouldn't ask for a discount for the inconvenience. All I have argued is that the lack of hot water for a couple days in an RV Park is NOT the same as the lack of hot water in a hotel. Yes, in a hotel, the shower is part of the basic room rental. In an RV Park, the shower is an additional perk - just like that jacuzzi in the hotel room. Should you ask for a discount if the jacuzzi (amenity) doesn't work - SURE. Should you condemn the hotel for failing to provide their basic service - NO.

As for my being embarrassed for you to find a complaint of mine - what??? Why the H would I care if you find my complaint?

As for consumers getting what they paid for and a good value. I agree. But I also think that common sense AND empathy goes a long way. We don't even know why the hot water isn't working or how long it's been. From the OP, it appears the OP never even ASKED for a discount. Perhaps if the OP had simply asked "would you knock off $10 from the nightly rate since I can't shower until it's fixed?", the clerk would have said "no problem" or "let me talk to the manager/owner". First rule in complaints is that you should be specific in what type of compensation you want - the OP didn't even ask for compensation. Second rule is to be factual and not go off on a tangent - the "if a hotel didn't have hot water" argument is a tangent.

Well TT, your post clearly stated that hot water was optional and by clear inference that one should just accept the situation ie. not complain. Therefore that argument could be used against you if you were found complaining on the site about something else...just pointing out the possibilities for hypocrisy...thats all. But I was trying to be polite and not use the "H" word but you have forced my hand...:)

As for empathy...yes a customer may empathise but that does not change the situation and the need for the business to step up and do the right thing.

As for being specific about compensation...a bad idea. ONE; they may be willing to give you more than you expect and TWO; just the customers appearance in the office about this situation is enough they should NOT have to specifically ask. If what is offered is not felt sufficient then it's time to ask for what you think is fair.