I strongly suggest replacing it immediately. The worm gear inside is stripping and failure is imminent!
My hand crank tongue jack did exactly as you describe when we were packing up for a trip home after a 3 week holiday. It had been getting stiffer and harder to crank up.
I was standing at the tongue cranking it up so we could hitch up and the jack suddenly fully collapsed internally. The nose of our 32' TT crashed to the ground in an instant.
Fortunately, I always keep a wide stance and my feet well away from the hitch. It could have caused serious injury had I been standing close.
There is no fixing it, it is done.
I took the top off mine prior to the failure and liberally oiled it. Sorta helped a bit but not much. It broke anyways.
And yes, it broke at a campground when I was not at home. 750 miles away in fact. And, it happened at the start of a massive rain storm. It took an hour and a half with a bottle jack and a lot of wood blocks to get it up onto the hitch. I was soaked to the skin by then. Not fun.
2007 GMC 3500 dually ext. cab 4X4 LBZ Dmax/Allison - 2007 Pacific Coachworks Tango 306RLSS
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