What is so facinating about closing time?
We close our office and store at 10PM. After about 8PM it slows down, save for the late check ins. After about 9:30PM we start cleaning, vacuuming and getting things in line for the next day, since ...
Forum Discussion
demoon wrote:
You own a business, they are your customers, they paid to be at your place. Get over it and worry about more important things.
Really?
While I understand your point of having more important things to worry about, the thing is the OP pointed out that they never actually buy anything. That statement is, most times, true. But at the same time, you don't want to irk them for they might come back the next day to pick up what they need.
I always taught my managers to be polite yet firm in stating 'I apologize, but we are closed for the evening." It is about how you handle it.
As for tippers in the restaurants? Well, they weren't going to tip anyway. But that doesn't mean you automatically give poor service. A reputation for poor service late night is difficult to overcome.
