Wilkins RV Bath Ny service
Long story short. Took our FW back to dealer to replace the floor of a slide out that had water damage from a faulty trim piece on the bottom corner. After 4 months they tell me it's ready for pick-up. I get there and the bill is 600+ more than last statement I received. I paid the bill as maybe my mind was wrong.
Went out to hook up and check repairs, within 10 seconds of getting slide open I realized the faulty trim piece was reinstalled AND still open to allow water to flooring.
Service advisor offered a rebate to make me happy but I said I needed to investigate more. After diving in to bill and 'repair' I found they changed the number of hours from bill to bill, charged for more plywood than needed and charged to change carpet with new but the old was still in RV. And many other issues of poor workmanship.
When I spoke to manager, he also offered a rebate and to 'fix' the problems. I refused their fix as I believe they are breaking the law by fraudulent charges.
Finally got a call from the owner and he has fully reimbursed our bill, but now I will wait on the check.
Just wanted to make sure others are aware of their performance and billing practice, check your bills if you have been there and Mark parts before you go if you're planning on having them do work for you.
Went out to hook up and check repairs, within 10 seconds of getting slide open I realized the faulty trim piece was reinstalled AND still open to allow water to flooring.
Service advisor offered a rebate to make me happy but I said I needed to investigate more. After diving in to bill and 'repair' I found they changed the number of hours from bill to bill, charged for more plywood than needed and charged to change carpet with new but the old was still in RV. And many other issues of poor workmanship.
When I spoke to manager, he also offered a rebate and to 'fix' the problems. I refused their fix as I believe they are breaking the law by fraudulent charges.
Finally got a call from the owner and he has fully reimbursed our bill, but now I will wait on the check.
Just wanted to make sure others are aware of their performance and billing practice, check your bills if you have been there and Mark parts before you go if you're planning on having them do work for you.
