dougrainer wrote:
chag67 wrote:
dougrainer wrote:
chag67 wrote:
My Norcold 2118S was working flawlessly. Then 2 months ago, the temps climbed to 60 in the fridge and 28 in the freezer. I set up a visit with a NORCOLD CERTIFIED technician recommended by NORCOLD. The technician stated it was a bad cooling unit. Norcold has since recommended that the technician come back out for minor things before they will send their own technician a cooling unit to install. Each visit is $175 out of my own pocket due to the mobile tech charge. The reason the mobile charge is that high is they are the closest to my at 2 1/2 hours away. Norcold units may be good but their customer service UNDER WARRANTY sucks. I have decided to scrap their crappy fridge and change to a residential. Norcold can go to #$%^!!!
Note that my RV and fridge are under warranty and are only 6 months old.
While you have a Warranty, YOU must make arrangements to get that Norcold to a Service Center. The fact YOU hired a Mobile Tech is NOT Norcold's fault. YOU chose to live 2 1/2 hours away. That is NOT Norcold's fault. These are MOBILE RV's and you need to get the RV into the Service Center for the best result and repair. Doug
My problem is not with the mobile fee. My problem is with Norcold ignoring THEIR OWN technician's recommendation as to what needs to be fixed. I had a non-Norcold mobile tech tell me it is a bad cooling unit. I had a NORCOLD mobile tech tell me it is a bad cooling unit. NORCOLD will not send their own NORCOLD mobile technician a new cooling unit to replace the bad cooling unit in my 6 month old Norcold fridge. NORCOLD customer service and warranty service sucks.
I don't know where you think Norcold has Technicians. They do NOT. They have Service Centers and independent Technicians that are AUTHORIZED to do warranty repairs. As in all things in life, there are competent and incompetent Repair people. IF a Authorized Norcold AGENT calls Norcold with the check out facts and it warrants a NEW Cooling Unit, they will replace the CU or send a complete NEW Refer. I have delt with both Norcold and Dometic for 38 years and still do. I have no problem getting what I need when the facts are presented.
Doug
I am glad that you have not had any issues with Norcold in your experiences.
Mine have been less than stellar. It is a non-issue now. I have a residential fridge now. My opinion of Norcold has been formed based upon my personal experience dealing directly with Norcold on the phone and their authorized technicians. I will never have a Norcold fridge in any of my RVs.
