Empty the tank and then get up on the roof. Remove the black tank vent cap and see if the black vent tube us up to the roof or if it has slipped down into roof (Means it has slipped down into the tank)
If it is slipped down you might be able to grab it with something and pull it back up.
If the pipe is pulled up high maybe try having someone down near or under the empty black tank. Drop a few ice cubes down the pipe and see if they hit the bottom of the tank. This will at least tell you if there is a plug of sorts in the pipe.