Camping World Oakwood GA damaged by fridge...advice?
I'd like opinions on how to proceed:
September 6th:
Dropped our camper off at CW as our extended warranty was nearing the end. Had a bad propane regulator and stove hinge broken. Camper was finally ready October 5th.
October 5th:
FINALLY picked up camper. When they pulled it around, left rear tire was FLAT. They aired it up and I noticed some sidewall cracking. Tire held air and beat feet to get new tires installed.
Finally get home that evening from new tires and get inside camper. First thing I notice is that the faux panel on the fridge has slid down and touching the floor. I open the fridge and there are two trim pieces of fridge INSIDE the fridge. I am beyond 100% POSITIVE that there was no damage. We had just returned from camping on September 5th and unloaded fridge/freezer.
October 6th:
I call CW to talk to service adviser. He was out and asked for voice mail.
October 11th:
Returned from camping and took camper back to CW.
October 21 (today):
Had called twice this week without a return call. FInally drove the 40 minutes to CW. I was told that there was a policy that issues MUST be reported within 2 weeks of service. I explained it was only 6 days. Then they said that they wouldn't cover it because I couldn't prove to them that I didn't do it.
They had told me that the fridge frame was warped and fridge would need to be replaced. They asked if it could be repaired, would I be ok with that. I said if it could be repaired and work 100% like it did when I dropped it off, I would be fine. They asked if it has to be replaced, would I pay for half?
I told them that I didn't break it, so no.
My theory: If fridge door is left open and super slide retracted...the dinette base will hit fridge door. It's the reason I either make sure it is closed or bungeed before slide retracted.
I think they left it open while retracting slide.
Advice???
September 6th:
Dropped our camper off at CW as our extended warranty was nearing the end. Had a bad propane regulator and stove hinge broken. Camper was finally ready October 5th.
October 5th:
FINALLY picked up camper. When they pulled it around, left rear tire was FLAT. They aired it up and I noticed some sidewall cracking. Tire held air and beat feet to get new tires installed.
Finally get home that evening from new tires and get inside camper. First thing I notice is that the faux panel on the fridge has slid down and touching the floor. I open the fridge and there are two trim pieces of fridge INSIDE the fridge. I am beyond 100% POSITIVE that there was no damage. We had just returned from camping on September 5th and unloaded fridge/freezer.
October 6th:
I call CW to talk to service adviser. He was out and asked for voice mail.
October 11th:
Returned from camping and took camper back to CW.
October 21 (today):
Had called twice this week without a return call. FInally drove the 40 minutes to CW. I was told that there was a policy that issues MUST be reported within 2 weeks of service. I explained it was only 6 days. Then they said that they wouldn't cover it because I couldn't prove to them that I didn't do it.
They had told me that the fridge frame was warped and fridge would need to be replaced. They asked if it could be repaired, would I be ok with that. I said if it could be repaired and work 100% like it did when I dropped it off, I would be fine. They asked if it has to be replaced, would I pay for half?
I told them that I didn't break it, so no.
My theory: If fridge door is left open and super slide retracted...the dinette base will hit fridge door. It's the reason I either make sure it is closed or bungeed before slide retracted.
I think they left it open while retracting slide.
Advice???
