Further update for those interested..
I spoke with the dealer today. They seem to acknowledge that this is taking to long and that Heartland is not providing any help. They are scheduling a Welder they use to come have a look and provide some insight. They are planning on contacting Lippert once they have some direction from the welder.
I contact Lippert anyways.. Just the front line support. Turns out Heartland had not created a ticket with Lippert as I was told. Oh well. I provided all the details they needed and photos. The dealer needs to forward on a few more photos as they want photos of the VIN and photos of the 4 sides of the trailer. I am told 24 hours and they should be back to me...
Time will tell!
Cheers,
Mike
