rsg33 wrote:
I realize the recall team is exceedingly busy these days and I considered this as reason for his abruptness. I'll attempt further dialogue when the initial crunch has died down a bit. These people in Elkhart have to field ALL recall related calls, even those from Canada, so I can imagine the chaos they're enduring.
The woman I spoke to yesterday was very helpful and really polite but she certainly wasn't in the loop on the technical stuff other than what she was provided for the recall info. The only 'technical' stuff she provided was the info about shutting off the gas screw valve and only using the unit on electric as well as continuously checking it ... pretty much what is on the Dometic website.
For those trying to call, some info... I tried to call through lunch (March 9th) and kept getting the 'try later' message. I was able to get through around 3:00pm (eastern) and was in a 'music' queue for about 10 minutes; patience is the key. :E
When the call first connects you will get an automated reply; during the reply, push 9 and you will directly to the recall desk and bypass about 3-4 minutes of automated questions and answers.
... Eric
