Since the pump is not pumping water AND is feeding back into the FW tank it may be the diaphragm itself is damaged. If you're handy it may be possible to repair the pump but it's not a HUGE expense to replace the pump with a new one.
Good luck / Skip
2011 F-150 HD Ecoboost 3.5 V6. 2550 payload, 17,100 GCVWR -
2004 F-150 HD (Traded after 80,000 towing miles)
2007 Rockwood 8314SS 34' travel trailer
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