Need help with LOFT - dealer & Keystone say I'm on my own

[wowchad]

We have a 2009 outback loft and one of the lift arms is not working.

The winch is getting power & it's functional however only 3 of the 4 corners are lifting up the top.

One corner must have came disconnected somewhere or the cable broke/snapped & I need to figure out how to access the cables so it can be fixed.

I’m not sure if it’s in the ceiling over the toy-hauler area or in the walls up in the loft.

How do I access the lift mechanism / cables for the loft lifting system?

[SAR_Tracker]

Don't know if this will help, but this is what I could find.....

Lift mechanism diagram

[wowchad]

I am a member there too and I can try that, but this site has much more traffic so I thought I'd have better luck.
They are an odd-ball camper over there too since only about 50 were made in the two years of production.

[bikendan]

Have you been to the Outback or Keystone Owners websites?

Since no other RV manufacturers made something like the Loft model, I would think that you'd get better help at those sites than here.