Happy New Year All!
My BIL and sister bought a new Keystone 5er from Camping World in New Port Richey, FL in August and they have been battling a problem that seems to be revolving around the touch screen control center ever since.
They live and work in Tampa and have the 5er in Homosassa for weekends and a get a way after they retire in 2 years.
When the dealer delivered and set it up, the problem was seemingly more than the dealer's guy could figure out, so he ordered a new touch screen control panel. That hasn't resolved the problem and the dealer seems to be dragging their feet and/or stumped by the problem...
I asked my BIL to write the details in an email so that I could ask you guys.
Thanks in advance for your considerations!
Itโs a 2013 Keystone Cougar Mod# 331 MKS
Trouble: Master control panel locks up and is totally inoperative after being dormant for as little as a week.
We have to shut the main power (110v) source off along with the battery disconnect for a period of about 5 minutes and it resets the board allowing full function of the lights, water heater, awning, slides and etc.
No lock-ups occur while the unit is occupied and the water heater is on. Porch light, ceiling lights, tank and battery indicators all work just fine until we are gone for a few days.
When we leave the unit for a day or more, we turn the water heater off, the water supply off and all the lights. The a/c remains on auto set for 85 degrees. Weโve had the unit since August and every time we leave we have to reset the panel when we return top get anything to work...
It seems odd that 2 control panels would be bad, so it must be something else... If you guys can think of anything that we can tell the dealer (don't want to void warranty) as it appears they are at a dead end...
Any help would be appreciated!
Thank you,
Ken
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