The Kwikee Level Best jacks are dual acting - the pump puts them down and forces them up - there are no springs involved.
Leveling System Kwikee | Support DocumentationHere's a page with links to troubleshooting and maintenance information.
Could you ram be bent? That's about the only thing I can think of that would prevent it from going full stroke.
Don Ford
2004 Safari Trek 31SBD (F53/V10 20,500GVW)
'09 HHR 2LT or '97 Aerostar MiniVan (Remco driveshaft disconnect) for Towed vehicles
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