CarnationSailor wrote:
I have seen instances on this forum where the required repairs were so extensive that the manufacturer replaced the whole unit. Rare, yes, but it does happen. So the question for me is how extensive does the repair have to be to justify replacement? Is gutting the bedroom and replacing everything sufficiently extensive? Probably not, but that doesn't mean the OP was unreasonable to ask. I think most everyone could be more welcoming to newbee's.
ahh but you talking about a situation after they started the repairs they found it was much more extensive then they thought, then it becomes a cost issue is it cheeper for them to replace it or to fix it.. but before they have even started to ask for a new unit , ya it is unreasonable, now if uoi were still doing your PDI inspection and noticed the issue then thats a different issue all togeather as you havent acepted delivery of the unit yet and I would be asking for them to bring a different unit for me to look at also. but you have to let the system work, if they open it up and the find the dammage is much more extensive than they thought they will contact the OP and give him options.