Bought a new 2019 Arctic Fox Model 865
Bought a new 2019 Arctic Fox Model 865. The issues I have are this: Lousy Customer Service from Northwood Mfg'ing and poor customer service communication from the home office in Oregon. Our tru...
Forum Discussion
First of all sorry to hear about your issues. It's too late to say it could be handled differently at delivery time however they (Northwood) should probably step up and do something. I know all too well how one customer with a bad experience impacts a company 3 to 4 times more when compared to a positive experience.
The above being said we were looking at some Nash travel trailers at one point and I had reached out to Nash with questions, it was amazing for a company that depends on customers how arrogant their response was. They more or less stated it is what it is if you can't find it good luck. When I asked a few more probing questions I got a similar response. We're not the only ones who've had this experience. I guess when times are good they feel they don't need to interact with customers or who knows. It also made us wonder if this is their response now what will their response be after the sale, good luck getting them to keep their promises, I could see needing lawyer letters to get anything resolved with them.
Bottom line is we experienced similar issues with their communications and have to say we will always tell people about our experience. Hopefully they review this site and see that their reputation is starting to precede them.
The above being said we were looking at some Nash travel trailers at one point and I had reached out to Nash with questions, it was amazing for a company that depends on customers how arrogant their response was. They more or less stated it is what it is if you can't find it good luck. When I asked a few more probing questions I got a similar response. We're not the only ones who've had this experience. I guess when times are good they feel they don't need to interact with customers or who knows. It also made us wonder if this is their response now what will their response be after the sale, good luck getting them to keep their promises, I could see needing lawyer letters to get anything resolved with them.
Bottom line is we experienced similar issues with their communications and have to say we will always tell people about our experience. Hopefully they review this site and see that their reputation is starting to precede them.
