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Coachmen Viking problem & correction

RAMwoodworks
Explorer
Explorer
Update: see end of post

I could barely get my 30Amp cord stowed on my brand new 2017 Coachmen Viking 21RD. I decided to pull the sofa out to see what the problem was. Pretty clear this stupid little box is too small for a 30' cord.


There was also this sloppy job of getting the wires through the wall.



I got the box unscrewed and ripped apart and started to make room for a larger compartment for my cord. That is when I saw this!


Obviously someone made a boo-boo and just swapped the polarity of the wires right at the panel. You've got to be kidding me! In the factory a fuse blows so they clip the wires and swap them around to fix it. Terrible! :h

I go to the switch bank up front and pull it out and find another example. :M


I pull a few lights down since this is the ceiling light circuit. Most of them have black wires so they are switched at the switch bank. Even after I clipped the wires at the switch bank the orange/white wire at the fuse panel was still going to ground. Gammit!

I've been around long enough to know this could easily turn into a giant goose hunt. Pull the fridge access: nothing. Remove cover on frame junction box near tongue: nope, not there. Pull out radio: not there either but something does look wrong. I'll get back to that.

Finally I spot the likely culprit; the amber light outside the door. The trailer does have aluminum siding so if that is wired backwards the hot side would be grounded. Sure enough someone working at Coachmen wired the outside light backwards.


On an interior light like this it wouldn't matter because it would be screwed to a cabinet. Since it was on the outside the automotive socket sent the orange/white wire to ground through the aluminum siding. That would cause the fuse to blow when orange/white is hooked to power at fuse box.

I switch the wires so they are correct on the outside light, the switch bank, and the fuse panel. No more blown fuse. I'm so impressed with myself;)

Wait; now the light in the bathroom and the light under the radio don't work. :? I thought it was weird the way that light was wired in there. I pull it down and the polarity is reversed. 12V LEDs won't work if the polarity is backwards. Fix the polarity on the two non-working lights and now everything is good.

Now doing my best Peter Faulk here is what happened:
1 Someone at Coachmen wired that outside light backwards sending the power feed to ground through the aluminum siding.

2 Everything else was wired correctly. I'll explain how I know that in a minute.

3 When the fuse was put in it kept blowing because it was going right to ground. Some genius clipped the wires and reversed the polarity of the circuit now the fuse won't blow.

4 The ceiling lights now wouldn't work so the polarity was switched at the switch bank to get the ceiling lights working.

5 Now the light under the radio and the bathroom light won't work because their polarity is backwards. They get pulled down and the wires switched. I know they came down because when I pulled them there was a second set of holes for the screws at each light. The Jagoff couldn't even be bothered to try and line up the holes after he just butchered the lighting circuit.

I can't imagine that just one guy at Coachmen did this. At some point somebody had to say 'Hey bill, why aren't these lights working?"

There are wiring standards for a reason and it is completely unacceptable that somebody butchered this wiring so badly. Six hours of my day spent chasing down and fixing something that never should have happened. Sure a simple mistake like wiring the outside light backwards can happen. But once that fuse blew on the line they should have traced the problem down and fixed it properly instead of butchering the entire lighting circuit.

Rant off.

Update:
I had some meaningful communication back & forth with the factory. I was pleasantly surprised at how responsive they were to the consumer. Of course they had to look into the situation and get more information from me and from the people at the factory. When all was said & done they are going to make things right by me.

For the price I paid and the features of the camper I'm still satisfied.
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green
36 REPLIES 36

travelnutz
Explorer II
Explorer II
Says something about Coachmen thinking, designs, and build. I can easily and have pushed in 75 feet (3 lengths) of 30 amp shore cord including the adapters on the end into the cord storage box built in to our 29' Carriage Carrilite 5th wheel. 75 feet isn't even a tight fit either. Never tried 100 feet but I think I will give it a try now.

Having multiple RV's always means having many 25' 30 amp extension cords and even have a 25' and a 50' 50 amp RV extension cords too. All were very cheap years ago but very expensive today and they don't wear out with normal use. The 50 amp really comes in handy when I need to take the Lincoln 225 amp stick welder outside to make or repair something. The 30 amp extensions are a blessing for my wire welders when used outside too. They aren't only good for RV's!
A superb CC LB 4X4, GM HD Diesel, airbags, Rancho's, lots more
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29 ft Carriage Carri-lite 5'er - a specially built gem
A like new '07 Sunline Solaris 26' TT

Downwindtracke1
Explorer
Explorer
It's your trailer, the last thing you want to do is trust a dealer with it. Your next job is to pull all the exterior trim and replace the grey quick and easy to use caulking tape with something that works ,like Proflex. You do that and it will last 20 years or more instead of the payment term.
Adventure before dementia

RAMwoodworks
Explorer
Explorer
rockhillmanor wrote:
I would pack up all your pictures and send it off to their corporate office, AND the district office where your coach was built.

You might not net any results your self but I'd sure want to let the big guys know about the quality work or lack there of that is going on in their manufacturing. Just saying.


I just emailed their service rep and the sales rep for their travel trailer division. We'll see if I get an actual reply or the standard 'Sorry you bothered me' response.
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green

mayorb
Explorer
Explorer
you know that the RV industry is in a boom now. Wouldn't it be great if a company slowed down and hand craft RVs. Ones that they would stand behind for five years. They would cost more, would we buy them? Anyway as if you don't know this already QC is not high own anybody's list, from production to sales, in this industry. Maybe there is idea to start a new company built on that.

Mayor

RAMwoodworks
Explorer
Explorer
Bmach wrote:
Why did you not have the dealer fix it?


Surely you must be kidding.
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green

rockhillmanor
Explorer
Explorer
I would pack up all your pictures and send it off to their corporate office, AND the district office where your coach was built.

You might not net any results your self but I'd sure want to let the big guys know about the quality work or lack there of that is going on in their manufacturing. Just saying.

We must be willing to get rid of the life we've planned,
so as to have the life that is waiting for us.

mike-s
Explorer
Explorer
Bmach wrote:
Why did you not have the dealer fix it?
Good luck convincing the dealer that there's an electrical problem, when everything electrical is working fine. Unless the swap of colors violates the ANSI/RVIA Low Voltage System Standard (and the trailer bears an RVIA sticker), what is the actionable fault?

wowens79
Explorer III
Explorer III
Bmach wrote:
Why did you not have the dealer fix it?


He probably did not want to leave it at the dealer for 6 months, the. Go pick it up to find out they didn't fix it.

Sometimes it's easier to do it right yourself than to take it to the dealer.
2022 Ford F-350 7.3l
2002 Chevy Silverado 1500HD 6.0l 268k miles (retired)
2016 Heritage Glen 29BH
2003 Flagstaff 228D Pop Up

Bmach
Explorer II
Explorer II
Why did you not have the dealer fix it?

RAMwoodworks
Explorer
Explorer
RSD559 wrote:
You're not supposed to go nosing around in places screwed shut! You're lucky you didn't find someone's lunch trash in there as well. Actually, that's one of the first things I do when I get a new trailer. Find out what's hidden in all of the sealed compartments. Can't wait to get my new trailer home and find out what's under the bottom bunk. About 2/3 of it is sealed up. Power and water both come in the back, so that's probably what it is. Don't know about power and water in the same compartment, though.


When I started tearing into it SWMBO said, "You're just like a dog, you have to mark your territory".

She really thought I was crazy the day I brought home my brand spanking new pickup. Pulled in the driveway, yanked the drivers seat out, and took an angle grinder to it. No power seats so I had to raise the front of the seat 2" with blocks of wood.

Funny how she didn't complain when I added the three shelves she wanted in the cabinets...:?
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green

Camper_G
Explorer
Explorer
Thanks for sharing. That is really poor workmanship, but par for the course from what i understand these days. All that money on a new rig and you get workmanship like that. No good.
2017 Dodge Ram 2500 HD, 4x4, CCSB, 6.4L HEMI, Snow Chief, tow package.,1989 Skyline Layton model 75-2251.

afidel
Explorer II
Explorer II
NYCgrrl wrote:
Large radius hole for 5-6 wires whilst an entire bundle is 'messed" through the splitting wall?:h Gadang.

On the bright side you can now close up that overly large rodent entry point with ease.
Bizarre on soooo many levels.


Speaking of rodent holes, there's no way that I would enlarge the hole, instead I'd use a male twist receptacle like this and store the cable in my exterior storage (in fact it's one of the reasons I loved the 2017 model of my trailer over the 2016, KZ changed from pull out cable to mouse proof solid plate).
2019 Dutchman Kodiak 293RLSL
2015 GMC 1500 Sierra 4x4 5.3 3.42 full bed
Equalizer 10k WDH

RAMwoodworks
Explorer
Explorer
DutchmenSport wrote:
You deserve first prize for "rant of the day."

Look at it this way ... you had fun tracking it all down,.... didn't you? Now be honest.... you did.... didn't you?


Yeah I would have much rather spent the day chasing down miswired fixtures in a new camper instead of relaxing on the couch since the girls were out shopping today.
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green

RSD559
Explorer
Explorer
You're not supposed to go nosing around in places screwed shut! You're lucky you didn't find someone's lunch trash in there as well. Actually, that's one of the first things I do when I get a new trailer. Find out what's hidden in all of the sealed compartments. Can't wait to get my new trailer home and find out what's under the bottom bunk. About 2/3 of it is sealed up. Power and water both come in the back, so that's probably what it is. Don't know about power and water in the same compartment, though.
2020 Torque T314 Toy Hauler Travel Trailer- 38' tip to tip.
2015 F-350 6.7L Diesel, SRW.
2021 Can Am Defender 6 seater. Barely fits in the toy hauler!

seaeagle2
Explorer
Explorer
RAMwoodworks wrote:
ScottG wrote:
Great first post!
Keep em coming.


Thanks but my first post was few years back.

Water damage

"Something" happened to the history. It shows you have been a member in 2015, and have 46 posts, but none of them show.... I couldn't log onto the site for a few days, and now it seems like previous history of older posts is all deleted....
2014 F 250 Gasser
2019 Outdoors RV 21RD
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