Forum Discussion
COboondocker
Nov 15, 2015Explorer
bighatnohorse wrote:adambeck7 wrote:
. . . I've contacted EC to see what they have to say but I'm not too happy. . .
Thats it? That's all you've done?
Did you go to the dealer first? What happened?
Who did you speak with at ALP? What was their response?
Where is this issue in the repair process?
So you bad mouth the manufacturer first? Without detailing the steps that you should have taken to resolve that issue?
Too many questions?
We've followed ONE complaint with ONE Eagle Cap camper on the EC owners forum and it was totally resolved.
As for a dealer dropping the Eagle Cap line - yes, Baydo RV in Tacoma dropped the Eagle Cap line.
But not for lack of quality which is so wrongly inferred by a previous post.
I spoke with Baydos RV about why they don't carry Eagle Cap and it's all about PROFIT MARGIN for the dealer.
They want a CHEAPER camper so they can rake you the buyer good.
I think your post is disingenuous at best and disrespectful to readers.
Even the space shuttles blew up. Its a truck camper. . .and you've done nothing but bad mouth the brand?
Some readers may buy your line, but I don't.
Actually no that's not all that I've done. The camper is sitting at the dealer for the FIFTH time since we bought it (at the end of February). Brad at ALP said to take it to the dealer, which I did. I understand he can't offer a lot on the word of someone emailing him. The camper has been sitting at the dealer for 6 days now and no word on what the fix is nor how long it will take to fix it. Am I a little frustrated? Hell yes I am and given what I've been through I'd say I have every right to be. It's 60 miles round trip to the dealer so each time something breaks that's 120 extra miles I put on the truck. So because my brand new camper is falling apart I'm out 600 miles of fuel. I'm also out hundreds of dollars worth of food because each time the dealer told us the fridge was fixed, it wasn't. I'm also probably going to miss our week long thanksgiving trip we had planned so I am pissed.
But I've been to the dealer and I've contacted Eagle Cap and I still have a broken camper sitting in the dealers lot.... I've also received loads of helpful advice on this forum which is why I posted. Maybe there was a fix for this or maybe others had the same thing happen and could offer some input.
I didn't get on here just bad mouthing them. I posted asking if this was to be expected and as you can see I have worked to get my issues resolved not just sit on the internet and piss and moan.
So please, tell me how I'm being disingenuous. Are you saying that a brand new camper should have a refrigerator that doesn't work after 4 attempts at fixing it and screws falling out of the basement? There are other issues we've had with it that I haven't detailed here, I can send them to you in a private message so I don't continue to "bad mouth the manufacturer" I'm sorry but for $40,000 I expect it to hold together for at least a few years.
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