Help! Broken Window

[frisbeekev]

Took the RV (keystone passport) to day to my daughters school for a transportation day. As i go to prep it i am opening the windows and the sliding panel on the large dinette window shattered. What a mess.

Questions:

- Has anyone had this happen?
- It is under warrenty but dealer can't get to it until mid july. I have a 2 week boondooking trip in mid june and need the air flow.
- does safelite fix this? Or is there an RV equivilant to Safelite?
- What do i do in the mean time to protect the window without using tape that would make a mess in the heat?

Any help would be great thanks.

[Ralph_Cramden]

deltabravo wrote:
HOLY THREAD RESURRECTION BATMAN.

This thread was from last May. I'm guessing the OP got his window fixed last summer.

LOL,,,,,,probably a good idea to look at dates when clicking on threads that pop up under the active tab. Guilty of it here.

Who knows, may still be waiting on Keystone, the dealer, or the local glass guy to figure out he can't cut tempered glass LOL. He may be still driving around with a piece of plastic duct taped over the hole.

[deltabravo]

HOLY THREAD RESURRECTION BATMAN.

This thread was from last May. I'm guessing the OP got his window fixed last summer.

[Ralph_Cramden]

frisbeekev wrote:

westend wrote:
Order the window from Keystone, take your rig to the dealer w/window, and have him install it, would be my suggestion.

Dealer wouldn't send it as it was a warranty repair.

Welcome to the Keystone Family. Keystone will not send parts to a retail customer be they replacements under warranty or if you intended to purchase them. Everything has to go through their dealer network.

The windows are supplied to Keystone by LCI. As others have said they're tempered glass. The local mom and pop glass shop or glazing contractors do not cut tempered glass, its ordered from a factory/distributor and a one off like what you need with radius corners will be a lot more expensive than just calling a Keystone dealer. Have them order the entire window, pay for it yourself and the shipping, and have it shipped to you. It still may take quite awhile. Just forget about the warranty. The dealer does not want to go through the hassle of all the legwork and then not make his dime for the warranty work. Why should he?

[tragusa3]

seaeagle2 wrote:
I don't think you can "cut" tempered glass, it needs to be cut to size before its tempered.

Exactly, which is why it was cheaper to replace the entire frame and glass than it was to get a replacement glass.

Some may cheat and get non-tempered, use know that is not DOT approved.

[seaeagle2]

I don't think you can "cut" tempered glass, it needs to be cut to size before its tempered.

[OleManOleCan]

newman fulltimer wrote:
Any glass shop can fix it

Glass or Lexan can be cut and installed PDQ by glass companies.

[travelnutz]

You still have the window's frame. Go down to like Home Depot and buy a needed size piece of Lucite etc plastic glass the same approx thickness and install it in the frame and you are good to go until the OEM window can get put in. Problem solved quick nd cheap.

[tragusa3]

We had this happen to us recently too. I'm not under warranty, so I decided to fix it myself. It was an easy and quick job. Less painful than going to a dealership and being at their mercy.

I posted a video of us doing the repair. As you will see, my 13 year old boys could have pulled it off themselves. https://youtu.be/9EP9eI0QQBg

[frisbeekev]

westend wrote:
Order the window from Keystone, take your rig to the dealer w/window, and have him install it, would be my suggestion.

Dealer wouldn't send it as it was a warranty repair.

[westend]

Order the window from Keystone, take your rig to the dealer w/window, and have him install it, would be my suggestion.

[DavidP]

See if Keystone will ship you the window. Worth a try, Jayco has shipped me parts before.

[frisbeekev]

the bear II wrote:
Contact Keystone to see if they have an alternative other than the dealer to fix it under warranty.

They had another dealer but they were backed up with work until august.

[newman_fulltime]

Any glass shop can fix it

[the_bear_II]

Contact Keystone to see if they have an alternative other than the dealer to fix it under warranty.