Help! Broken Window
Took the RV (keystone passport) to day to my daughters school for a transportation day. As i go to prep it i am opening the windows and the sliding panel on the large dinette window shattered. What ...
Forum Discussion
frisbeekev wrote:westend wrote:
Order the window from Keystone, take your rig to the dealer w/window, and have him install it, would be my suggestion.
Dealer wouldn't send it as it was a warranty repair.
Welcome to the Keystone Family. Keystone will not send parts to a retail customer be they replacements under warranty or if you intended to purchase them. Everything has to go through their dealer network.
The windows are supplied to Keystone by LCI. As others have said they're tempered glass. The local mom and pop glass shop or glazing contractors do not cut tempered glass, its ordered from a factory/distributor and a one off like what you need with radius corners will be a lot more expensive than just calling a Keystone dealer. Have them order the entire window, pay for it yourself and the shipping, and have it shipped to you. It still may take quite awhile. Just forget about the warranty. The dealer does not want to go through the hassle of all the legwork and then not make his dime for the warranty work. Why should he?
