When I first started driving I went to Les Schwab, I was pretty much a life long customer until they lost me. The reality is that after Les passed away the company changed. I had two close family friends that were career Schwab guys, both of them pretty much got screwed over by the new Les Schwab company.
For me they refused to stand behind their tires, and as a life long customer I was really shocked. When I asked about their slogan, "IF WE CAN NOT GUARANTEE IT, WE WILL NOT SELL IT " they said these tires had no warranty.
I walked away for them 10 years ago and I've never been back. Every time I do get a quote for tires or service they are the absolute highest out there. Thankfully my locally owned Tire Factory takes care of me, and wouldn't you know the owner is also a former Schwab guy.
They used to be good at least.
