bighatnohorse wrote:
I think I was dealing with new hires who were not spun up on their jobs.
Hit the nail on the head. My agent (71 years old) complains about the loss of knowledge with the new generation of agents.
I think shopping for a good agent is more important than shopping for "rates".
The knowledge isn't "lost" if it was never "gained" in the first place.
The knowledge can't be gained if it isn't taught or at least shared. Old agents just expect new hires to know what they're doing on day one, and rather than help the new agents get up to speed, sit around and grouse about it to their customers.