Keystone Slidewall Structual damage issue
We bought a brand new 2016 Keystone Bullet 287 QBS, off of the manufacturer floor through a local dealer, in 2016. We loved the trailer and the trailer layout. We got it home and the electrical issues...
Forum Discussion
deltabravo wrote:
Every one of those "forever warranties" I've encountered are a program sponsored through the dealer and some third party warranty company, not through the manufacturer, so I doesn't make much sense why the dealer would call Keystone about warranty repair on the wall when the unit is long out of the factory warranty.
this is the email that the warranty person wrote Keystone.
Good morning!
Mr. ***** purchased his Bullet April 16th 2016, and has brought his unit in to us that stating that his slide continuously jumps.
Our technician found the top of the wall has broken loose at the top due to internal structure failure of the wall.
We are requesting advice on any possible warranty coverage for the structure and advice on the possible recommended repairs.
We understand the unit is far out of its MFG warranty, but are requesting help on the customer’s behalf.
Please advise and thank you!
Kristalyn Delillo
Warranty Clerk
Dixie RV Service Dept.
