Forum Discussion
tommykelly
Oct 10, 2014Explorer
billsnp5 wrote:Travelon wrote:mdpay wrote:
Items were fixed under warranty. I corrected post. My 4 days of travel, $550 fuel, $280 bank payment were not reimbursed.
Why would you expect Lance to reimburse you for travel expense and loan payment for doing warranty work at the factory? Is there a RV manufacturer that would do that, one does not think so.
Sorry for your troubles but it will all work out in the end, just get out and enjoy your rig.
Travelon
Like he said he let the dealer work on in several times but the dealer still could not fix it. After so long you need to do whatever it takes to try and get it fixed so he had to take to factory on his own dime. The way some of the manufactures are he could have keep taking it to the dealer and still not fix the issue and when the warranty expired they could have said sorry your rig is out of warranty.
I bought a new Lance 825 in 2010 and had no major issues with it for the 3 years I had it so they can make them good at times. I bought a new Arctic Fox 990 last year and I have had a few issues with it that I had to fix myself. I sent a e-mail to them about the issues, received a reply back with no apology just a thanks for your comments, we will let production know. So I'm guessing all the manufactures are about the same.
Lance did warranty work for me and they paid to haul it back from South Carolina back to Lancaster but that was in 2003..
the second is Lance has in their history picked some real losers as Lance dealers...and they were totally a joke..
They did a poor job with the slide support even back then...it was a bumpy ride..I traded mine in back in January..
I was hoping someone would hit mine like Sleepy.. and get a rebuild but that never happened.
I went to Lance last Thanksgiving to just have them look at my slide
however that was not to be...even after waiting 2 weeks..
the staff was ready to look at it and was over ruled by higher ups ..
all on my dime by the way...just so there is no confusion....
AS I have said in the past...I have high hopes for Lance but I continue seeing and reading disappointing reports..
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