Lance 1181, First Impressions Wrong
Well its been 6 months with my new camper. I originally posted that I was happy with my unit, boy did things change after the honeymoon. Here is my first post. https://www.rv.net/forum/index.cfm/...
Forum Discussion
HMS Beagle wrote:
There is something I would much rather have happen in a situation like this than an apology:
Have someone in a managerial capacity from the production floor come over, make a bunch of notes, take a bunch of pictures, and describe his plan to make sure it never happens again.
Unfortunately, my nearly universal experience (in these situations) is an apology along with assurances that I was the very first person that this has every happened to, followed by the complete absence of any attempt to document or understand the root causes; leading me to believe that nearly every customer has had this experience and the collective memory of the company is but a few hours....
EXACTLY! That's the way companies improve their product and gain customer loyalty. As you say, sadly lacking in the RV industry.
