Monroe vs Bilstien Shocks

Cummins12V98 wrote:

spike99 wrote:
I previously bought Monroe shocks and "at best" they lasted 12 months. Will never buy their brand again.

I have had Monroes on trucks in the past. They got weak but never leaked so they would not warrant them.

Who told you they wouldn't replace them, Monroe sure didn't. Parts store managers want to make money as their pay is tied to the sales of the store or stores they manage. Do you think maybe just maybe he slipped you the ole greased willy and not Monroe? I have bought a lot of shocks over the years and have never had any problems with Monroe.


OK this subject came up back in April and Hannibal had an issue with his Monroe shocks were the parts manager told him he could only get "one replacement set". I had told him that was incorrect and even called Monroe based out of Monroe Mi 40 miles north of me. This is what I sent him in a PM.


"Talked to a Monroe customer service rep and was told their coverage is to the original owner for as long as you own that vehicle and they manufacture that product. She said if anyone has been told differently have them contact Monroe directly.

So if you had to pay for a replacement set call them and see about getting a refund. I would have the manager call Monroe himself to verify this and then ask for a replacement set if your do. And yes you can get a new set every 50,000 miles or any time a shock is leaking."

Since we were unable to make our Outer Banks trip it looks like I will be replacing the shocks sometime in October. You should replace your shocks every 50,000 miles not 100,000 or more. Funny how you can become use to the poor ride of your vehicle. Then post I replaced my OE shocks with brand XYZ and they ride 100 times better then the old shocks. Well :S the old shocks where warn out, and if your towing they will wear out sooner just like EVERYTHING else on your truck.

Don