Newbie question about warrantee work.

midnightsadie wrote:
these post are right on the money, but even the selling dealer will take weeks even months to get around to doing warrenty work,just doesn,t pay good.

Old Wives Tale - warranty work is paid at the same shop rate as non-warranty work. The problem is there's a process - claim has to be submitted by the dealer doing the work on behalf of the customer, with a description of the problem and often pics to illustrate. Once submitted the manufacturer's warranty rep(s) may take days to weeks to approve the claim and will often undercut the requested claim - e.g. dealer's service manager submits a claim for 5 hrs of tech time for the repair, manufacturer's warranty rep will only approve 3 hrs, service manager replies and insists on 5 hrs, rep relents and offers 4 hrs, and so on. Only after this approval are repair parts ordered and that in itself can take considerable time, depending on what it is, whether the manufacturer has stock or it has to be manufactured, then it has to be shipped. This all takes time, often weeks or even months ... but it has nothing to do with "not paying good" or the dealer intentionally dragging his heals. Simply put, it's the system we live with and until that changes the story will always be the same regardless that forum pundits who claim to know otherwise know not at all. :R