Ram quality & company and dealer response

mich800 wrote:

spoon059 wrote:

mich800 wrote:
Why should someone have to dealer shop to get quality service? That is a problem with the system and not the individual. If you want to create brand loyalty this is the wrong business model.

We can complain all day about a poor dealer, that isn't going to make them a good dealer. If I go to my local McDonalds and the food stinks, no amount of complaining is going to make it better (notice I didn't say good...). I'm just curious why the OP didn't just decide to take the truck to a different dealer.

When I owned my Tundra, I received lifetime oil changes included in the price (notice I didn't say free...). My local dealer just plain stunk. They had poor mgmt and incompetent employees. That wasn't an indictment of Toyota, that was just a poor dealer. I drove 50 miles to another dealer that was way better to get my oil changes.

Just throwing it out as an option. The OP complains about the manufacturer, when this is entirely a DEALERSHIP issue. I just suggested he try another dealer before giving up on the truck.

And when that happens I discontinue giving my money to that franchise. Doesn't matter if it is fast food or automobiles. The formula for a franchise is you should know what to expect as a good franchise plan has uniformity in both quality and customer service. If the corporate office cannot control that I have no issues spending my cash elsewhere.

Chrysler used to have a 5 star program that set standards for the dealer to meet in order to achieve this rating. Included in achieving this rating you could advertise having this Chrysler 5 Star achievement which usually meant your dealer got more business compared to a comparable non 5 Star Chrysler dealer. I thought it was a good program that drove the Chrysler dealers to improve customer satisfaction but has since been abandoned by Chrysler.