I can't answer the 'warranty' question, because I have not had an issue that required a true 'warranty' fix with my Rockwood that I could not just fix myself, and that's been mostly mods to the rig to make it work better for how we 'camp'... :)
I have a 2019 Rockwood "Mini-Lite", but it's really heavy! ha, ha..
Anyway, I had a 2003 Fleetwood Prowler Lynx before the Rockwood and we all know that "Fleetwood" was also a "bad" brand to get too...
Well, I never had any issues with warranty on it either.. I did have one warranty thing done, and they fixed it fast with no hassle.. But it failed again the next time out and I fixed it myself while in the camp site and it then lasted for another 15 years just fine! ha, ha.. Traded that Prowler for the Rockwood and got a heck of a deal on it!
After that, I figure if you have great 'warranty' service, you still have a POS rig that needs that kind of service, right??
It's all a flip of the coin in what your rig is going to be, but I know I spent over an hour looking over my Rockwood and asking all kinds of questions that I knew the answer to, but was just keeping the sales guy involved while I walked the roof, crawled under and opened every cabinet, ran every system to at least give me an idea of what I was getting.. It was off the lot, so I got what I looked at..
When you special order a rig, you get what you get.. Sure it now has the colors and other stuff you wanted.. But, in the end, you have no choice when it's delivered.. Or I guess you can wait several more months.
I buy off the rack all the time, and it has seemed to work for me..
Good luck, Mitch
