My wife's balance isn't what it used to be, so last year I upgraded my steps to Glow Steps from Torklift. They work great, but, unless you are on level ground, they don't adjust for squat, leaving the steps wobbly or too long/short depending on any slopes.
So, I was quite happy to see they make independently adjustable feet for these things called Landing Gear. Like all Torklift products, you also need to be independently wealthy to buy 'em too! Ha!
After a year, though, the rubber pads on the feet have cracked and split. They no longer stay on and I've lost one. Here's a photo;
So, I sent Torklift an e-mail with this photo attached. Within a couple hours, I got an e-mail reply asking me to call them and they would get this taken care of. So, this morning I called and spoke to Jordan. He said they were aware of the problem and had upgraded their Landing Gear design. He then said they would send me a complete new set of landing gear without any further charge! Well, I figured they'd send me more rubber feet, but not a complete new set-up. As I pointed out, they ain't cheap!
So, I was quite happy to see they make independently adjustable feet for these things called Landing Gear. Like all Torklift products, you also need to be independently wealthy to buy 'em too! Ha!
After a year, though, the rubber pads on the feet have cracked and split. They no longer stay on and I've lost one. Here's a photo;
So, I sent Torklift an e-mail with this photo attached. Within a couple hours, I got an e-mail reply asking me to call them and they would get this taken care of. So, this morning I called and spoke to Jordan. He said they were aware of the problem and had upgraded their Landing Gear design. He then said they would send me a complete new set of landing gear without any further charge! Well, I figured they'd send me more rubber feet, but not a complete new set-up. As I pointed out, they ain't cheap!
