BB_TX wrote:
And you will invariably find someone who says never buy so and so brand as they had nothing but problems with it. And then there will be another who says they had that same brand and it was the best rig they ever had. One will say brand X had the worst customer service ever, followed by another who says brand X customer service was great.
Most of these are made the same way by human beings. Some manufacturers (perhaps most) pay for speed, not quality. I agree that all manufacturers can build a trouble-free until or a lemon-law dog.
What I don't agree with is that customer service can't be pre-judged. Simply take a look at BBB complaints - not the quantity, but the response from the company. It's pretty easy to come up with serious differences between manufacturers on how they handle consumer issues. Companies that properly allocate resources to solve their customer's problems are a good thing.
