[Updated] Wow...Delam on New Jayco Eagle
[See Updated At The Bottom Of This Post]
Last summer I purchased a 2012 Jayco Eagle 314BDS.
I am still within year one of the two year warranty.
I was sitting by the campfire over memorial day weekend when I noticed some tiny bubbles in the fiberglass right below the rain gutter that spans across the top of the outdoor kitchen.
It certainly appears as if one of the screws that mounts the rain gutter is leaking - and water has dribbled down between the kitchen and the read bathroom door and caused some minor delam. I have read several threads here about this happening on Keystone trailers (Cougar and Outback) but never on a Jayco.
Before folks bash Jayco and/or anyone alters their purchasing plans - couple things to mention:
1. Jayco is jumping in to take care of the issue. They mentioned they would look at everything from repairing the damaged fiberglass and drying it out to repalcing the entire side wall. Since we are talking about a very small area (6'' x 2'' area) and since there is no dry rot (caught it very early) I would prefer the repair option vs. ripping apart my entire trailer...but they will get it back to new condition - this they gaurantee.
2. When I orginally got the trailer a couple of the rain gutters were not level and this resulted in water not flowing properly to the downspouts. It is possible that the leak was created by the dealer repairing the gutter vs. a Jayco manufacturing error....but we'll never know.
I will keep folks updated here on the repair and my experience dealing with Jayco. If nothing else we can use this as a data point to guage customer commitment of Jayco and experience with a fiarly significant issue with a product under warranty.
AND - YOU NEED TO THOROUGHLY CHECK YOUR TRAILER FOR LEAKS SEVERAL TIMES PER YEAR!!!! EVEN IF IT IS BRAND NEW!!!
There...I have done my public service for the day ;)
[Udpate]
I just got a call from CampingWorld who is the Jayco authorized reapair facility in my area.
Jayco authorized repair of the damaged fiberglass and repair of the leak (obviously).
CW believes they can repair the damage so that it is almost unnoticeable...but admits that since the fiberglass is textured it is possible that the repair could be noticeable if you get the light just right.
The only other option is to replace the entire sidewall - essentially ripping the trailer apart.
Since the area is so small I am not thrilled about a body/repair shop attempting to replicate what the Jayco factory is designed to do...so I feel like the repair is the only valid option...but I am not thrilled with the idea of a noticeable repair. I am not anal...but worry about diminished value if I have to explain to a potential buyer what happened.
Anyway...I am going to get the work done. Just kind of wish I hadnt had to.
Last summer I purchased a 2012 Jayco Eagle 314BDS.
I am still within year one of the two year warranty.
I was sitting by the campfire over memorial day weekend when I noticed some tiny bubbles in the fiberglass right below the rain gutter that spans across the top of the outdoor kitchen.
It certainly appears as if one of the screws that mounts the rain gutter is leaking - and water has dribbled down between the kitchen and the read bathroom door and caused some minor delam. I have read several threads here about this happening on Keystone trailers (Cougar and Outback) but never on a Jayco.
Before folks bash Jayco and/or anyone alters their purchasing plans - couple things to mention:
1. Jayco is jumping in to take care of the issue. They mentioned they would look at everything from repairing the damaged fiberglass and drying it out to repalcing the entire side wall. Since we are talking about a very small area (6'' x 2'' area) and since there is no dry rot (caught it very early) I would prefer the repair option vs. ripping apart my entire trailer...but they will get it back to new condition - this they gaurantee.
2. When I orginally got the trailer a couple of the rain gutters were not level and this resulted in water not flowing properly to the downspouts. It is possible that the leak was created by the dealer repairing the gutter vs. a Jayco manufacturing error....but we'll never know.
I will keep folks updated here on the repair and my experience dealing with Jayco. If nothing else we can use this as a data point to guage customer commitment of Jayco and experience with a fiarly significant issue with a product under warranty.
AND - YOU NEED TO THOROUGHLY CHECK YOUR TRAILER FOR LEAKS SEVERAL TIMES PER YEAR!!!! EVEN IF IT IS BRAND NEW!!!
There...I have done my public service for the day ;)
[Udpate]
I just got a call from CampingWorld who is the Jayco authorized reapair facility in my area.
Jayco authorized repair of the damaged fiberglass and repair of the leak (obviously).
CW believes they can repair the damage so that it is almost unnoticeable...but admits that since the fiberglass is textured it is possible that the repair could be noticeable if you get the light just right.
The only other option is to replace the entire sidewall - essentially ripping the trailer apart.
Since the area is so small I am not thrilled about a body/repair shop attempting to replicate what the Jayco factory is designed to do...so I feel like the repair is the only valid option...but I am not thrilled with the idea of a noticeable repair. I am not anal...but worry about diminished value if I have to explain to a potential buyer what happened.
Anyway...I am going to get the work done. Just kind of wish I hadnt had to.
