Warranty work refused
Life’s little experiences can bring sadness or joy. I had one yesterday that ended on a happy note – at least I hope it did and will be in the future. It’s regarding the warranty service on my new (...
Forum Discussion
Lantley wrote:
The local dealer is not truly the bad guy. The entire RV dealer network is really the route of the issue. The OP stated he went to his local Lance dealer for help with a warranty repair. Truth is the dealers are not truly affiliated and are really independent operators. The idea that there is a dealer network is a charade that the RV industry really does not want to discuss.
Your local dealer does not want the job because there is a good chance they will not be compensated by Lance. They are willing to take the risk on payment with a unit they sold , however with a unit they did not sell they don't want the headache.
Notice Lance did not resolve the issue via the local dealer because they have no authority or agreement with the dealer to regulate/enforce the warranty repairs.
Frankly I would not take on non paying work either, I understand there is good will but there is also overhead and bills to be paid.
In the end the local guy gets the black eye, however the issue really lies with Lance and the entire RV industry's lack of a true automotive industry style warranty and compensation network.
Fortunately Lance did resolve your issue. Ultimately Lance is responsible for your warranty not the dealer.
Before you write off you local guy, you need to understand there is not a dealer network for warranty service.
This issue comes up frequently your case is not the first and will not be the last.
While non selling dealer warranty service is not a deal breaker when buying a unit it is a real issue that should be considered when not buying locally
This is exactly right. Think about it, if warranty paid well, why would any dealer refuse it? The dealer gets the black eye for a problem that stems from the manufacturer and they are the one that is responsible for your warranty.
The other thing I really laugh about on these types of subjects is that the local dealer now has "lost your business". Really? Seems to me they lost it when you went out of town to make your purchase and since you did it once a logical conclusion is that you will do it again next time.
