Warranty work refused
Life’s little experiences can bring sadness or joy. I had one yesterday that ended on a happy note – at least I hope it did and will be in the future. It’s regarding the warranty service on my new (...
Forum Discussion
Eric&Lisa wrote:
Lots of people were unhappy. However, they were NOT his customers!
And they never will be. Also their friends and family members. And nowadays this attitude will be posted on internet forums so the group of never-customers becomes that much larger.
Eric&Lisa wrote:
Of course, he never applied this policy to someone traveling from out-of-town with an at-need situation. Just local people who bought elsewhere and then came to him for the quality service under warranty.
Of course those who are not customers and are unlikely to ever become customers are cared for while the local potential customers are shown the door.
