Warranty work refused
Life’s little experiences can bring sadness or joy. I had one yesterday that ended on a happy note – at least I hope it did and will be in the future. It’s regarding the warranty service on my new (...
Forum Discussion
LanceDuyen wrote:
What these manufacturers need to understand is that sooner or later we are going to buy another camper. The question is who will we buy our next one from? It's a shame they don't understand they are making or breaking future sales of their product. This seems to be a problem with more than just campers.
Again it is a two way street what smart consumers learn is that there is more to the sale than just price.
After the sale service is important especially if you are not a handy or DIY type person. I'm not suggesting that you only by from your local dealer, but I do think you need to factor warranty service into your overall decision. If you choose to travel and buy out of state beware that your local dealer may and has the right to refuse warranty service.
In most cases the local dealer can match or beat out of town pricing, If the local guy refuses to come close in pricing, don't hesitate to travel to purchase just be sure to have a back up plan in case you need warranty service.
Those who think the dealers are turning away future customers maybe right. However the dealer's future is now. They are striving to take care of their loyal customers first and counting on getting repeat sales by taking care of there own customers vs. taking in excess poor paying warranty work and ultimately providing poor service to everyone.
They also hope that the consumer will value local warranty service more on there next purchase,and place more emphasis on buying local to ensure warranty service is easy to obtain.
The silver lining is that the warranty period is generally only one year. After the warranty expires the issue goes away on its own.
