Warranty work refused
Life’s little experiences can bring sadness or joy. I had one yesterday that ended on a happy note – at least I hope it did and will be in the future. It’s regarding the warranty service on my new (...
Forum Discussion
The Texan wrote:
My feelings exactly. If I ever had a service manager tell me that, then it would be the last he EVER saw of me or any of my extended family.....
Here is thing... My uncle's dealership could not stay in business simply doing warranty & service work for on vehicles purchased from other dealerships. They HAD to sell new vehicles in order to stay in business.
You can be unhappy and tell all your friends, but what choice does the dealer have? Option 1: Do the warranty work and slowly bleed to death financially. Option 2: Risk losing the future business of you & your friends who have already established themselves as bottom line buyers and not value based buyers.
Quality
Service
Price
Choose any two out of the three. No one will fault you for your choice, only for naively expecting to also get the third as well.
-Eric
