Warranty work refused

Eric&Lisa wrote:

The Texan wrote:

My feelings exactly. If I ever had a service manager tell me that, then it would be the last he EVER saw of me or any of my extended family.....

Here is thing... My uncle's dealership could not stay in business simply doing warranty & service work for on vehicles purchased from other dealerships. They HAD to sell new vehicles in order to stay in business.

You can be unhappy and tell all your friends, but what choice does the dealer have? Option 1: Do the warranty work and slowly bleed to death financially. Option 2: Risk losing the future business of you & your friends who have already established themselves as bottom line buyers and not value based buyers.

Quality
Service
Price

Choose any two out of the three. No one will fault you for your choice, only for naively expecting to also get the third as well.

-Eric

Quote my entire post, where I said that the local dealer won us over as buyers, BECAUSE of his service department. The vehicle he was servicing was purchased at his competition, but his service sold us 2 since then.....it's called karma. I'll reiterate, if he treated me as you said he would, it would be one time only......