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dpatt67
Explorer
Jun 08, 2014

What would you do?

My family and I have had a vacation planned with our trailer we bought new in September. Because of schedules, we haven't been able to use it till this last weekend. We left for a 5 1/2 hour drive, go...
EcoBullet's avatar
EcoBullet
Explorer
Jun 08, 2014
I can sympathize with the OP. In summer of 2012, I was about 500 miles from home in 110 degree weather with my wife and grandkids. We were on our 3rd day of the trip and all was well until this afternoon when we set up. Like the OP, our blower would work, but not the AC. The digital thermostat was giving an error code. I looked through the pile of owner's manuals until I found one for the thermostat. It said that code could be a couple of things, one of which was "outside operating range". I wondered if it didn't know what to do when temps were over 100, so I held a block of ice next to the thermostat to lower it's temperature. In a minute or two, cool air was blowing. Whew!

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would you do?","id":"message:1248640","revisionNum":1,"repliesCount":39,"author":{"__ref":"User:user:345094"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TravelTrailerforum-board"},"conversation":{"__ref":"Conversation:conversation:1248640"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1248640"},"body@stripHtml({\"truncateLength\":200})":"My family and I have had a vacation planned with our trailer we bought new in September. Because of schedules, we haven't been able to use it till this last weekend. We left for a 5 1/2 hour drive, go...","body@stringLength":"1096","rawBody":"My family and I have had a vacation planned with our trailer we bought new in September. Because of schedules, we haven't been able to use it till this last weekend. We left for a 5 1/2 hour drive, got there, set up, and...no A/C. Tried everything to no avail. We called Coach.net which is a roadside assistance/mobile mechanic that our trailers warranty includes. He said the unit could not be serviced \"in the field\". Due to it being very hot and humid, having 2 cats that were panting, we packed and hooked back up, and headed back home with a very disappointed 6 year old. What a great day.
My question to you folks is, what recourse do we have with the manufacturer? I basically want my day reimbursed: fuel, wear&tear on my truck, food, etc. Thank goodness the parks we were staying in all let us out of our reservations. I'm out all of yesterday, today, and then driving 30 miles to a dealer on Monday, not to mention trying to come up with a plan for the rest of the week.
One other note is the A/C worked perfectly at my pre deliver inspection. What do you guys think?","kudosSumWeight":0,"postTime":"2014-06-08T07:46:28.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1248640_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7031},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"My family and I have had a vacation planned with our trailer we bought new in September. Because of schedules, we haven't been able to use it till this last weekend. We left for a 5 1/2 hour drive, got there, set up, and...no A/C. Tried everything to no avail. We called Coach.net which is a roadside assistance/mobile mechanic that our trailers warranty includes. He said the unit could not be serviced \"in the field\". Due to it being very hot and humid, having 2 cats that were panting, we packed and hooked back up, and headed back home with a very disappointed 6 year old. What a great day.
My question to you folks is, what recourse do we have with the manufacturer? I basically want my day reimbursed: fuel, wear&tear on my truck, food, etc. Thank goodness the parks we were staying in all let us out of our reservations. I'm out all of yesterday, today, and then driving 30 miles to a dealer on Monday, not to mention trying to come up with a plan for the rest of the week.
One other note is the A/C worked perfectly at my pre deliver inspection. What do you guys think?"},"Conversation:conversation:1248640":{"__typename":"Conversation","id":"conversation:1248640","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1248640"},"lastPostingActivityTime":"2014-06-09T05:41:17.000-07:00","lastPostTime":"2014-06-09T05:41:17.000-07:00","unreadReplyCount":39,"isSubscribed":false},"ModerationData:moderation_data:1248640":{"__typename":"ModerationData","id":"moderation_data:1248640","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1248640_1":{"__typename":"Revision","id":"revision:1248640_1","lastEditTime":"2014-06-08T07:46:28.000-07:00"},"ForumReplyMessage:message:1248674":{"__typename":"ForumReplyMessage","id":"message:1248674","conversation":{"__ref":"Conversation:conversation:1248640"},"author":{"__ref":"User:user:364065"},"revisionNum":1,"uid":1248674,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TravelTrailerforum-board"},"subject":"Re: What would you do?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1248674"},"parent":{"__ref":"ForumTopicMessage:message:1248640"},"body":"I can sympathize with the OP. In summer of 2012, I was about 500 miles from home in 110 degree weather with my wife and grandkids. We were on our 3rd day of the trip and all was well until this afternoon when we set up. Like the OP, our blower would work, but not the AC. The digital thermostat was giving an error code. I looked through the pile of owner's manuals until I found one for the thermostat. It said that code could be a couple of things, one of which was \"outside operating range\". I wondered if it didn't know what to do when temps were over 100, so I held a block of ice next to the thermostat to lower it's temperature. In a minute or two, cool air was blowing. Whew!","body@stringLength":"692","rawBody":"I can sympathize with the OP. In summer of 2012, I was about 500 miles from home in 110 degree weather with my wife and grandkids. We were on our 3rd day of the trip and all was well until this afternoon when we set up. Like the OP, our blower would work, but not the AC. The digital thermostat was giving an error code. I looked through the pile of owner's manuals until I found one for the thermostat. It said that code could be a couple of things, one of which was \"outside operating range\". I wondered if it didn't know what to do when temps were over 100, so I held a block of ice next to the thermostat to lower it's temperature. In a minute or two, cool air was blowing. Whew!","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-06-08T12:22:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1248674_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":356},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744707656370":{"__typename":"CachedAsset","id":"theme:customTheme1-1744707656370","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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list-style-type: none;\n margin: auto;\n padding-left: 0;\n\n li {\n display: inline;\n margin: 0 $theme-space-small;\n }\n }\n}\n","texts":{"custom.footer.col01.text.01":"Home","custom.footer.col01.url.01":"https://www.goodsam.com/","custom.footer.col01.text.02":"About Us","custom.footer.col01.url.02":"https://www.goodsam.com/about/","custom.footer.col01.text.03":"Contact Us","custom.footer.col01.url.03":"https://www.goodsam.com/contact","custom.footer.col01.text.04":"FAQ","custom.footer.col01.url.04":"https://www.goodsam.com/faq/","custom.footer.col01.text.05":"Site Map","custom.footer.col01.url.05":"https://www.goodsam.com/site-map.aspx","custom.footer.col02.text.01":"Code of Conduct","custom.footer.col02.url.01":"https://www.goodsam.com/code-of-conduct.aspx","custom.footer.col02.text.02":"Affiliate Program","custom.footer.col02.url.02":"https://www.goodsam.com/affiliate/","custom.footer.col02.text.03":"Become a Good Sam 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Assistance","custom.footer.row02.url.06":"https://www.goodsam.com/helping-hand","custom.footer.social.facebook.text":"Facebook","custom.footer.social.facebook.url":"https://www.facebook.com/GoodSam","custom.footer.social.twitter.text":"Twitter","custom.footer.social.twitter.url":"https://twitter.com/GoodSam","custom.footer.social.youtube.text":"YouTube","custom.footer.social.youtube.url":"https://www.youtube.com/user/goodsamrvers","custom.footer.social.instagram.text":"Instagram","custom.footer.social.instagram.url":"https://www.instagram.com/goodsam/?hl=en","custom.footer.social.pinterest.text":"Pinterest","custom.footer.social.pinterest.url":"https://www.pinterest.com/goodsam/","custom-community-footer-copyright.text":"© {0} Good Sam Enterprises, LLC. All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.custom_widget_CustomFooter_footer_hp49n_21 {\n line-height: 1.25rem;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n.custom_widget_CustomFooter_container_hp49n_52 {\n margin-left: auto;\n margin-right: auto;\n max-width: 73.125rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n}\n.custom_widget_CustomFooter_row_hp49n_60 {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n.custom_widget_CustomFooter_col_hp49n_74 {\n float: left;\n min-height: 0.0625rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n position: relative;\n}\n.custom_widget_CustomFooter_col-xs-10_hp49n_82,\n.custom_widget_CustomFooter_col-sm-10_hp49n_83 {\n width: 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order: 1;\n }\n\n &.custom_widget_CustomFooter_footer-terms-order-2_hp49n_435 {\n order: 2;\n }\n }\n}\n.custom_widget_CustomFooter_footer-bottom_hp49n_441 {\n @media screen and (min-width: 992px) {\n padding-top: 0.625rem;\n }\n\n .custom_widget_CustomFooter_footer-bottom-list-center_hp49n_446 {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 1.25rem;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid #666;\n padding: 0;\n\n &:first-child a {\n padding-left: 0;\n }\n\n &:last-child {\n border-right: 0;\n\n a {\n padding-right: 0;\n }\n }\n }\n\n a {\n display: inline-block;\n font-size: 0.875rem;\n padding: 0.625rem;\n\n @media screen and (min-width: 992px) {\n display: inline;\n font-size: 0.75rem;\n padding: 0 0.75rem 0 0.625rem;\n }\n }\n }\n 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