Rimrock_Rob
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Bad Experience at Little Dealer Service Department
Last year, in 2022, I purchased my beautiful Thor Coach on the Mercedes platform. The purchasing experience was seamless and I received a great price on top of the excellent service. Unfortunately, the same can't be said for their service dept. I noticed my rig's water heater leaking last week. I am mechanically inclined and could see that everything appeared intact but it was leaking at the flow sensor flange. I decided to call before taking on a repair project. Chris, the service manager, told me not to touch it and that it was probably under a warranty. So I took it in at the beginning of the week. I planned a trip to California in June, so time was of the essence. After a day, Chris called me and said, "You need a new water heater; it's gonna be about $900." I said that I was told it was under warranty and he said, "This thing isn't under a warranty anymore." That was the first contradiction. I decided to do more research and realized my plumber buddy could probably fix it with less than $100 in parts. Chris had said that if I wanted the heater repaired he would need a deposit, but when I went in to pick up my rig, Chris said that he already ordered the material and would need the deposit. I replied to him, "I think you're trying to strong-arm me into making an unnecessary purchase." Chris lost his temper when I said this and yelled, "You can take your rig and leave! We don't want your business." He yelled at me in front of other customers and his coworkers. I am an academic at a local University, am active in my church, and volunteer for the National Park Service. You don't treat your customers with contempt and blatant disrespect. I will NEVER patronize this dealership again and will urge my fellow RVer's to do the same. This is despite buying my rig there. I still can't believe I was treated like garbage at the dealership where I purchased my RV just a year ago... Unbelievable! But sadly it's true.3KViews0likes12Comments
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