Bert_the_Welder
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Joined 17 years ago
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Re: Eagle Cap quality control continues to disappoint
MrPhelps wrote: .. an apology ? I suspect there will be more issues found over time as the issues reveal themselves..Hope you shake it down to find the more serious potential ones while it's still in warranty. There are plenty of things that can go wrong with complexity. All of us have stories of quality issues revealing themselves. In my HOST Cascade, after the warranty was up, we discovered a metallic flex water line that was routed through the slide and then under the floor. It rubbed on an aluminum framing edge within the slide with each slide cycle. This SLOWLY abraded the line and eventually caused a significant water leak. It was extremely difficult to get into for replacement... When replacing we found a roller bearing/ flange assembly that was supposed to be bolted (2 bolts according to HOST) into the floor to help keep the slide level ( no up and down movement) and take the vertical load into the floor as it moved in and out. It was actually attached with two about 1 inch long drywall like screws.. no bolts! The screws had simply pulled out and the roller assembly was laying on the floor flat under the slide, probably like that for a very long time. I called Host for some guidance. They didn't apologize or give any guidance, they simply did not acknowledge .. said that it was bolted (obviously).. a solution that now, out of warranty, would require the entire slide to be removed in order to fix to "factory installation" standards. Never would have seen this one without the other one.. but we found a creative solution to fix this problem too. Yes, an apology for not providing the standard of build one should reasonably expect. Would that be asking too much? And it is unfortunate to find things that were done wrong from the start, after the warranty expired. But this is a flaw of the warranty enforcement laws. IMO, if something is proven to have been flawed right from the factory, then it was indeed broken during the warranty period and should be covered. Fantasy of a perfect world? Yep. No disagreement there. But allowing companies to get away with this sort of thing is why these things continue. Host not responding to you is exactly the result of this. Our only recourse at this point is to post on forums and social media to make others aware so they might avoid the same issues. This hopefully puts pressure on the companies to do better.737Views0likes0CommentsRe: Eagle Cap quality control continues to disappoint
I'd expect EC to provide the OP with an apology and direct him to go to the nearest dealer to have the repair done immediately, or should the fix be within the OP's abilities and more satisfactory and/or convenient, expedite the needed parts to them. Whichever is preferable to the OP. Realistic would be the expectation that when you pay ten's of thousands of dollars for a product it should be expected to be in good working order. And not standing up for that basic ideal is why we end up with laziness, lack of workmanship, and consistent decline in quality of both product and the people that make it. If you're too lazy to stand on principal, then sit down.737Views0likes0CommentsRe: Need Advice
toedtoes wrote: Buzzcut1 wrote: Truck campers don't have wheels or a GVWR only the truck that carries them does. They only thing a truck camper has in a MFG weight sticker (before options and gear) listed) I didn't realize they don't have their own CCC. That makes it a bit more difficult, but the manufacturer (not the dealer) should be able to give you a decent estimate with manufacturer installed options - then just add any dealer installed options, propane and water weights, and a high estimate of gear weights. Doesn't really matter at this point, he's already stepped in it and walked on grandma's white carpet..... And most manufactures seem to be unable/ unwilling to weight their units in the first place so I double their 2 cents is worth the effort after the fact.691Views0likes0CommentsRe: Truck camper on top of gooseneck hitch?
I'm guess from the pic, but it look like an inch with the plate thickness and carriage bolt heads? And just for clarity, have you cut a hole in your bed mat that goes around the hitch plate? If your mat sits at the same level of the bolt head tops, you have to account for the mat compressing. So might be an issue, depending on the mat density. I think I'd want a minimum of a 1/2 to 3/4" above the highest part sticking out of the hitch. So either another mat on top or under. Or a plywood sheet under. Both/either of them with a hole cut out for the hitch. Pic's are always helpful but a PITA to post on here....1.2KViews0likes0CommentsRe: Roadmaster or Hellwig
Having not ever even looked at a sway bar: Are they easy to disconnect? (Like a couple easy to get to bolts type thing) And does leaving what ever part is being disconnected bad or potentially bad while driving it around? (As in anything hanging down to get caught on a curb, speed hump,etc) And a they easy to temporarily detach on some truck brands and a pain on others? Thanks for the lesson in advance. :)703Views0likes0CommentsRe: Eagle Cap quality control continues to disappoint
moonlitsouls wrote: this is why i love this forum , plenty of good feedback and lots of people willing to help out. Thanks a lot. I am going to email the photos to the warranty rep at eagle cap , if for nothing else , to bring this to their attention. Im going to go to home depot and try to find the right flange and maybe a 4 inch to 2 inch reducer of some kind to fit the duct somehow into the furnace See what EC says before monkeying with anything. Don't want to give them an excuse to blame you for the issue.357Views0likes0CommentsRe: Eagle Cap quality control continues to disappoint
Sure, could be a simple fix. But there shouldn't need to be any type of fix needed on a new camper. Period. The problem with saying screw it and just fixing it yourself is that it allows shoddy work to continue and get worse. Thing like this need to be made public and on as many forums as possible. These days, feet have to be shoved right in the flames, it seems, or QC is just going to completely go out the window.357Views0likes0Comments
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