Aqua-Andy
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Re: Roofing questions.
The metal roof sounds interesting. I used commercial rubber roofing purchased from Harvey industries (a nation wide building supplier). The dealers I called all wanted at least $700 for twenty five feet of roof material, Harvey was $225 for the material and a five gallon bucket of adhesive. The RV specific roofing material was .007" thick the product from Harvey was .035" thick. Three years and no issues yet.472Views0likes0CommentsRe: Camper Repair-Big Rebuild
I would say go for it. With aluminium siding I would just pull off any siding that is needed to access the bad wood. For all the naysayers, I would not listen to them. I rebuilt a camper a few years ago and I enjoyed every minute of it. Actually the wife and I keep playing with the idea of doing another. This is blog my wife started when we got our camper, everyone we talked to said that it could not be done. There is nothing like enjoying the fruits of your labor. In your endeavor you will realise how crappy these RV's are built from the factory and you will end up with a trailer that is better than new.250Views0likes0CommentsRe: Wheel bearings
proxim2020 wrote: Aqua-Andy wrote: Actually they do. If you disassembled that failed wheel bearing from your Avalanche you would find of all things, two tapered bearings filled with grease. The trick is they use quality parts and not Chinese ****. GM uses Timken bearings as OE. So replace your bearings with a quality product and use good grease, you should be good for years. Other posts claim there is a difference weather on a truck or trailer, there really is not. The bearings are supplied with a lifetime of grease and are permanently sealed. Sorry, I guess it just sounded like you were saying that there was more grease than is actually there. Please don't get me wrong, I am in favor of preventive maintenance. I just don't see the benefit of wasting time and money replacing perfectly good parts. I have worked as a tech in GM dealers for over twenty years and in that time I can count on one hand the amount of bad serviceable tapered wheel bearings I have seen. The majority of these bearings would run between 30K and 50K miles between services, the only reason they would be serviced is they would have to be removed to turn the rotors. I would bet that the majority of failed trailer bearings were due to improper service rather than a worn out or faulty part.694Views0likes0CommentsRe: Wheel bearings
jfkmk and proxim2020, sorry I don't know how to multi quote so this will have to do:h. I can assure you that there is no magic behind a "permanently sealed" bearing. They use the same type of single lip seal that our trailers use. And that "lifetime supply" of grease that was mentioned? There is no special reservoir that supplies grease for the life of the bearing, I bet that most well packed trailer hubs have more grease than in the permanently sealed version. Our trailer hubs can be sealed just as good as a permanently sealed hub, It just takes a properly installed seal and some anaerobic sealer around the bearing cap. Permanently sealed and greased for life are nothing but marketing BS covering up for the lack of grease fittings or to make something sound better. Serviceable is always better! Take U-joints and front end components for example. The only difference between the two versions is the grease fitting. The seals and everything else is the same except in the non greasable version you got screwed out of a grease fitting. There is a company out there that makes a product marketed toward boaters that is interesting, it is a clear cap that presses into the hub and sealed with a sealer. The cap has a drain/fill hole in it, what you do is clean or replace the bearings and clean out the hub then fill up to the line (about half full)with 80W90 gear lube.695Views0likes0CommentsRe: Wheel bearings
SoundGuy wrote: Interesting to me is the fact we're all still dealing with this nonsense. :M I've owned so many vehicles over many decades I can't even remember them all, yet I don't recall ever having to replace or even service the wheel bearings ... until recently. For the first time in my life a wheel bearing on the front driver's side of our 11 yr old Chevy Avalanche went south and had to be replaced ... first time this has ever happened to me. Surely by now the RV industry could install bearings that don't need yearly repacking and under normal circumstances won't fail during the lifetime of the trailer. :S Actually they do. If you disassembled that failed wheel bearing from your Avalanche you would find of all things, two tapered bearings filled with grease. The trick is they use quality parts and not Chinese ****. GM uses Timken bearings as OE. So replace your bearings with a quality product and use good grease, you should be good for years. Other posts claim there is a difference weather on a truck or trailer, there really is not.483Views0likes0CommentsRe: Need help on tow vehicle
The 09' will be fine. Yes it will work to pull the trailer but that is what it was designed to do. All these people bragging about how there diesels tow sounds great until the thing needs to be repaired. You will never make up the savings in fuel economy over the initial cost of the diesel upgrade. If you need the power of a diesel then you need a diesel but if not go with gas. When diesels break they cost a lot of money to fix, here are a few pics of a job I did on a friends truck.409Views0likes0CommentsRe: Install new tires/grease bearings by self?
rbpru wrote: In general the thought is to have the bearings greased once a year or 5000 miles. I bet this recommendation comes from the same people that are charging $125/hour to do the job. 5K miles is way overkill if they were done properly. I have taken many trailer bearings apart with over 30K on them and they have looked perfect. Like I said in my other post these bearings worked fine in automobiles going 30 to 50K between being repacked, what is different about trailers?518Views0likes0CommentsRe: Install new tires/grease bearings by self?
with only 2000 miles of towing I would not even worry about the bearings, maybe just pop the covers off and make sure the grease is not burnt. The old rear wheel drive cars would go many tens of thousands of miles without any maintenance using this same bearing setup. I don't know where all this bearing paranoia comes from but it is not necessary. If you were talking about boat trailers I would feel differently, but you are not immersing your hot travel trailer hubs in cold water every time you go on a trip.518Views0likes0CommentsRe: My TT Roof
I would not waste my time bringing it to a dealer. Without x ray vision no one will be able to see the extent of the damage. If you heard wood crack, something is broken. Pooling water is never good on a trailer, especially if it is near any seams in the roof. These roofs are not hard to replace, just don't purchase your products from an RV dealer as it will cost a small fortune. When I was replacing my roof the dealer wanted $800 for twenty five feet of 7mil RV roof material. I paid $100 for thirty feet of 30mil commercial rubber roofing and another $75 for a five gallon bucket of adhesive.202Views0likes0CommentsRe: Power Tuner for Gas engines
wmoses wrote: As for the warranty issues ... Pooh! You can revert to stock if you feel the need. I recommend the tuner I use ... based on actual experience! I beg to differ. -------------------------------------------------------------------------------- #09-06-04-026G: Identifying Non-GM (Aftermarket) Engine and Transmission Calibrations for V6 and V8 Gasoline Engines Using Tech 2 or Global Diagnostic System 2 (GDS 2) - (Mar 19, 2013) Subject: Identifying Non-GM (Aftermarket) Engine and Transmission Calibrations for V6 and V8 Gasoline Engines Using Tech 2® or Global Diagnostic System 2 (GDS 2) Models: 2006-2014 GM Passenger Cars and Light Duty Trucks — Equipped With Any V8 Gasoline Engine 2012-2014 Chevrolet Camaro — Equipped With V6 Engine RPO LFX Attention: This Bulletin is effective beginning February 4, 2013. This bulletin applies to the above V6 and V8 gasoline engines ONLY. For Duramax™ diesel engines, refer to the latest version of Corporate Bulletin Number 08-06-04-006. Always refer to the GM Service Policy and Procedures Manual — Article: 1.2.2.12 for the latest GM Policy and Procedures Information. -------------------------------------------------------------------------------- This bulletin is being revised to add the 2014 model year, a Table of Contents, add Notice bullets to Section 1. for GM Requires and GM Recommends the CVN Procedure being performed, revise Sections 2. and 3. as Overview Information, add a Notice at the end of Section 4. and Section 6., revise Sections 8., 8.A., 8.B., 9., 10. and 11. and update the information including adding additional graphics. Please discard Corporate Bulletin Number 09-06-04-026F (Section 06 – Engine/Propulsion System). -------------------------------------------------------------------------------- Table of Contents ?1. 1. Engine, Transmission, Transfer Case, Rear Axle Components and Catalytic Converter Failures Due to Non-GM Engine and/or Transmission Control Module Calibrations Being Installed — Including GM Calibration Verification Requires and Recommends Notices ?2. Overview of Calibration Retrieval and Calibration Verification Procedure for Service Agents NOT REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization ?3. Overview of Calibration Retrieval and Calibration Verification Procedure for Service Agents REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization ?4. Retrieving Engine Calibration ID and Verification No. (Number) Information Using the Tech 2® - This Action is Required for ALL Service Agents (Model Dependent) ?5. Tech 2® Displaying All Zeroes for the Verification Numbers on the Vehicle Information - Calibration ID and Verification No. (Number/CVN) Screen ?6. Retrieving Calibration Information From Global A Vehicles Using GDS 2 - This Action is Required for ALL Service Agents (Model Dependent) ?7. Creating a JPEG (.jpg) File From a GDS 2 Calibration History Screen Shot Using Microsoft Paint ?8. Calibration Verification Procedure — For Service Agents NOT REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization — Using the Tech 2® or GDS 2 8. A. Calibration Verification Procedure — Using the Tech 2® 8. B. Calibration Verification Procedure — Using GDS 2 ?9. Calibration Verification Procedure — For Service Agents REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization — This Procedure MUST be Performed by the Calibrations Group 10. Procedure for ALL Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com 11. Calibrations Group - New E-mail Address - TACCVN@gmexpert.com 12. Warranty Information ? 1. Engine, Transmission, Transfer Case, Rear Axle Components and Catalytic Converter Failures Due to Non-GM Engine and/or Transmission Control Module Calibrations Being Installed — Including GM Calibration Verification Requires and Recommends Notices Notice: •Be advised that GM REQUIRES retrieving the Calibration Information and performing the Calibration Verification Procedure as outlined in this Bulletin, whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. •Be advised that GM strongly RECOMMENDS retrieving the Calibration Information and performing the Calibration Verification Procedure as outlined in this Bulletin, whenever diagnostics determine a hard part failure may have occurred on transmission, transfer case or rear axle components and BEFORE disassembly, repair or replacement of a transmission, transfer case or rear axle assembly under warranty. It is also RECOMMENDED that the engine control module Calibration Verification Procedure be performed whenever diagnostics determine that catalytic converter replacement is necessary. •While it is not a REQUIREMENT to verify transmission control module calibrations on gasoline engine applications, like it is with engine control module calibrations, they can still be verified in the same manner if it is necessary for any reason. General Motors is identifying an increasing number of engine, transmission and catalytic converter part failures that are the result of non-GM (aftermarket) engine and transmission control module calibrations being installed. When alteration to the GM-released engine or transmission control module calibrations occurs, it subjects powertrain and driveline components (engine, transmission, transfer case, driveshaft and rear axle) to stresses that were not tested by General Motors. It is because of these unknown stresses, and the potential to alter reliability, durability and emissions performance, that GM has adopted a policy that prevents any UNAUTHORIZED Service Agent warranty Transaction submissions to any remaining warranty coverage, to the powertrain and driveline components whenever the presence of a non-GM calibration is confirmed – even if the non-GM control module calibration is subsequently removed. Warranty coverage is based on the equipment and calibrations that were released on the vehicle at time of sale, or subsequently updated by GM. That’s because GM testing and validation matches the calibration to a host of criteria that is essential to assure reliability, durability and emissions performance over the life of the warranty coverage and beyond. Stresses resulting from calibrations that are different from those tested and released by GM can damage and/or weaken components, leading to poor performance and/or shortened life. Additionally, non-GM issued engine control module modifications often do not meet the same emissions performance standards as GM issued calibrations. Depending on state statutes, individuals who install engine control module calibrations that put the vehicle outside the parameters of emissions certification standards may be subject to fines and/or penalties. This bulletin outlines the Calibration Retrieval and Calibration Verification Procedures for ALL Service Agents including Service Agents NOT Required to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization and Service Agents Required to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization, using the Tech 2® or GDS 2 to identify the presence of non-GM control module calibrations. If a non-GM calibration is found and verification has taken place through GM, the remaining powertrain and driveline warranty may be blocked and notated in Global Warranty Management (GWM) and the dealership will be notified. This block prevents any UNAUTHORIZED warranty claim submission. 2. Overview of Calibration Retrieval and Calibration Verification Procedure for Service Agents NOT REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization Notice: •The Service Agent Service Department Personnel is NOT REQUIRED TO E-MAIL TAC the digital Calibration Verification photos from the Tech 2® screen or GDS 2 screen shot, UNLESS non-GM calibrations are found. •The Service Agent Service Department Personnel is REQUIRED TO RETAIN ALL of the related documentation showing the Calibration Information was Retrieved and the Calibration Verification Procedure was completed, in the Service Agent Vehicle History Service File. ?1. Depending on the vehicle being serviced, the Service Department Personnel is required to complete one of the following procedures, either Step 1.1 or Step 1.2 in order to ensure that there are not any non-GM engine control module calibrations present: 1.1. Section 4. Retrieving Engine Calibration ID and Verification No. (Number) Information Using the Tech 2® After retrieving the calibration information, Go to Step 2. OR 1.2. Section 6. Retrieving Calibration Information From Global A Vehicles Using GDS 2 After retrieving the calibration information, Go to Step 2. ?2. After retrieving the Calibration Information and performing Section: 8. Calibration Verification Procedure — For Service Agents NOT REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization — Using the Tech 2® or GDS 2 the Service Department personnel is required to retain all of the related documentation showing the procedures were completed in the Service Agent Vehicle History Service File. ? If the Calibration Verification Procedure determines that THERE ARE non-GM engine control module calibrations present, the Service Department Personnel MUST follow the procedure as instructed in Section: 10. Procedure for All Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com ?3. When returning an engine assembly a printed copy of the Tech 2® Vehicle Information - Engine Calibration ID and Verification No. (Number/CVN) screen or the GDS 2 Calibration History (Events) screen shot must be attached to the documentation being returned with the unit. Notice: For additional information regarding: Service Agents NOT Required to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization, refer to the latest version of Corporate Bulletin #12-07-30-001 Information for Service Agents Not Required to Contact Product Quality Center (PQC) for CNG, LPG or Gasoline Engine, Transmission and/or Transfer Case Replacement Authorization 3. Overview of Calibration Retrieval and Calibration Verification Procedure for Service Agents REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization Notice: •The Service Agent Service Department Personnel is REQUIRED TO E-MAIL TAC the digital Calibration Verification photos from the Tech 2® screen or GDS 2 screen shot in .jpg or JPEG format only, to the following e-mail address: TACCVN@gmexpert.com •The Service Agent Service Department Personnel is REQUIRED TO RETAIN ALL of the related documentation showing the Calibration Information was Retrieved and the Calibration Verification Procedure was performed by the Calibrations Group (their e-mail response), in the Service Agent Vehicle History Service File. ?1. Depending on the vehicle being serviced, the Service Department Personnel is required to complete one of the following procedures, either Step 1.1 or Step 1.2 in order to ensure that there are not any non-GM engine control module calibrations present: 1.1. Section 4. Retrieving Engine Calibration ID and Verification No. (Number) Information Using the Tech 2® OR 1.2. Section 6. Retrieving Calibration Information From Global A Vehicles Using GDS 2 ?2. After retrieving the Calibration Information and REFERRING to Section: 9. Calibration Verification Procedure — For Service Agents Required to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization — MUST be Performed by the Calibrations Group , follow the procedure in Section: 10. Procedure for All Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com ?3. The Service Department Personnel is required to retain all of the related documentation showing the procedures were completed in the Service Agent Vehicle History Service File. ?4. When returning an engine assembly a printed copy of the Tech 2® Vehicle Information - Engine Calibration ID and Verification No. (Number/CVN) screen OR the GDS 2 Calibration History (Events) screen shot must be attached to the documentation being returned with the unit. Notice: For additional information regarding: Service Agents Required to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization, refer to the latest version of Corporate Bulletin #02-07-30-029 Product Quality Center (PQC) Assembly Replacement Process 4. Retrieving Engine Calibration ID and Verification No. (Number) Information Using the Tech 2® - This Action is Required for ALL Service Agents (Model Dependent) Notice: This information applies to vehicles that are Tech 2® compatible and is typical of the procedure that will be used. ?1. Connect the Tech 2® to the vehicle. ?2. Go to: Diagnostics and build the vehicle. ?3. Select: Powertrain. ?4. Select: Engine. ?5. Select: Engine Control Module or PCM. ?6. Select: Module ID Information or I/M Information System if the Module ID Information selection is not available. ?7. *If "I/M information System" was selected, it may be necessary to select "Vehicle Information" in order to display the calibration information. ? If the CVN information is displayed as “N/A”, it will be necessary to contact the TCSC at 1-800-828-6860 for English or 1-800-503-3222 for French to obtain the CVN information. ? If the CVN Information is displayed as all zeroes, refer to Section: 5. Tech 2® Displaying All Zeroes for the Verification Numbers on the Vehicle Information - Calibration ID and Verification No. (Number/CVN) Screen Notice: Two examples of the Tech 2® Vehicle Information - (Engine) Calibration ID and Verification No. screens are shown. The Tech 2® Vehicle Information - Calibration ID and Verification No. screen will differ slightly depending on vehicle and model year. ?8. Take a CLEAR digital picture(s) of the Tech 2® Vehicle Information screen showing the entire VIN, (Engine) Calibration ID and Verification No. (Number/CVN) and save it in .jpg format. Notice: It is recommended that an electronic copy of the Tech 2® screen photograph(s) also be saved. ?9. Retain the printout information and the Tech 2® screen photograph(s) with the repair order. 5. Tech 2® Displaying All Zeroes for the Verification Numbers on the Vehicle Information - Calibration ID and Verification No. (Number/CVN) Screen If the Tech 2® that is being used displays all zeroes for the Verification Numbers as shown, then perform the following steps: ?1. Update the Tech 2® with the latest software from TIS2WEB. ?2. Turn OFF the ignition for 90 seconds. ?3. Connect the Tech 2® to the vehicle. ?4. Turn ON the ignition, and build the vehicle. Observe the Tech 2® Vehicle Information - Calibration ID and Verification No. (Number/CVN) screen for proper operation. ? If the Tech 2® screen still does not display properly, then turn OFF the ignition for 90 seconds again. Turn ON the ignition and observe the same screen for proper operation. 6. Retrieving Calibration Information From Global A Vehicles Using GDS 2 - This Action is Required for ALL Service Agents (Model Dependent) Notice: This information applies to Global A - GDS 2 compatible vehicles and is typical of the procedure that will be used. ?1. Turn OFF the ignition. ?2. Connect the MDI to the Data Link Connector (DLC) of the vehicle. Notice: Use the USB port to make the following MDI connection: ?3. Connect the MDI to a PC or laptop that has been downloaded with the GDS 2 application from TIS2WEB. Notice: At least one Diagnostic Package must be installed on the PC to perform diagnostics. If GDS 2 was just installed, select: Add New Diagnostic Package and then select a: Diagnostic Package to download. ?4. Select: GDS 2 icon on the PC. ?5. Select: Diagnostics icon. ?6. Select: serial number of the MDI being used. ?7. Select: Enter icon. ?8. Select: Module Diagnostics. ?9. Select: Engine Control Module. Notice: Due to the model selected, vehicle build, software and RPO variations, GDS 2 may ask for additional information in Step 10. 10. Select: Engine ID, if prompted. 11. Select: ID Information. 12. The Diagnostics page will appear. 13. Notice: This is a typical view of a GDS 2 Calibration History Events Screen. GDS 2 is capable of displaying up to 10 Calibration History Events. Select: Calibration History from the drop down menu in order to display the following items on the screen, including the VIN: ?Calibration History Buffer ?Number of Calibration History Events Stored ?Calibration Part Number History ?Calibration Verification Number History 14. Select: Save Report. 15. Select: Print. Notice: It is recommended that an electronic copy of the GDS 2 Calibration History also be saved. Refer to Section: 7. Creating a JPEG (.jpg) File From a GDS 2 Calibration History Screen Shot Using Microsoft Paint 16. Retain a copy of the printed screen shot with the repair order. 7. Creating a JPEG (.jpg) File From a GDS 2 Calibration History Screen Shot Using Microsoft Paint ?1. Select: Start icon. ?2. Select: All Programs. ?3. Select: Accessories. ?4. Select: Paint. ?5. Navigate to: Calibration History . ?6. Press the: Print Scrn button. ?7. Open: Microsoft Paint. ?8. Select: Paste. ?9. Select: Save As. 10. Select: Desktop. 11. Select: File name. Name the file. As an example use the VIN. 12. Select: Save as type, using the drop down menu. 13. Select: JPEG 8. Calibration Verification Procedure — For Service Agents NOT REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization — Using the Tech 2® or GDS 2 ?1. Go to: TIS2WEB Home Page. ?2. Select: Calibration Information (SPS Info). ?3. Enter the: VIN. ?4. Select: Get Cal ID. ?5. Select: ECM Engine Control Module — Programming from the Controller dropdown menu and select: Next. ?6. Select: Complete History at the top left or bottom left of the page to access the GM Vehicle Calibration Information screen, which displays all of the GM Approved Calibrations and CVNs (Verification Numbers). ? If the vehicle being serviced requires using the Tech 2® , Go to subsection: 8. A. Calibration Verification Procedure — Using the Tech 2® ? If the vehicle being serviced requires using GDS 2, Go to subsection: 8. B. Calibration Verification Procedure — Using GDS 2 ? 8. A. Calibration Verification Procedure — Using the Tech 2® ? Compare each: Calibration ID Part Number and Verification No. (Number/CVN) from your Tech 2® photo to the corresponding Calibration ID Part Number and Verification No. (Number/CVN) listed in the TIS2WEB GM Vehicle Calibration Information screen of TIS2WEB to ensure that they are ALL an EXACT MATCH. ? If ANY of the Calibration ID Part Number and Verification No. (Number/CVN) when COMPARED to the Calibration ID Part Number and Verification No. (Number/CVN) listed in the TIS2WEB GM Vehicle Calibration Information screen, DO NOT MATCH, then non-GM calibrations may be present and you should follow the procedure in Section: 10. Procedure for All Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com in order to e-mail your findings to the Calibration Group, who will then document your information with the appropriate Brand Quality Manager (BQM) in the Brand Quality Team. ? 8. B. Calibration Verification Procedure — Using GDS 2 ? Compare each: Engine Calibration Part Number History parameter and Calibration Verification Number History parameter from the GDS 2 Calibration History screen to the Calibration Part Number and Calibration Verification Number (CVN) listed in the GM Vehicle Calibration Information screen of TIS2WEB to ensure that they are ALL an EXACT MATCH. ? If ANY Engine Calibration Part Number History parameter and Calibration Verification Number History parameter when COMPARED to the Engine Calibration Part Number History parameter and Calibration Verification Number History listed in the TIS2WEB GM Vehicle Calibration Information screen, DO NOT MATCH, then non-GM calibrations may be present and you should follow the procedure in Section: 10. procedure for All Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com in order to e-mail your findings to the Calibration Group, who will then document your information with the appropriate Brand Quality Manager (BQM) in the Brand Quality Team. 9. Calibration Verification Procedure — For Service Agents REQUIRED to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization — This Procedure MUST be Performed by the Calibrations GroupNotice: For Service Agents Required to Call PQC for Powertrain/Drivetrain Assembly Replacement Authorization, the Calibration Verification Procedure MUST be Performed by the Calibrations Group ?1. Assemble the Calibration Information that was retrieved when you performed Section: 4. Retrieving Engine Calibration ID and Verification No. (Number) Information Using the Tech 2® - This Action is Required for ALL Service Agents (Model Dependent) OR ?2. Assemble the Calibration Information that was retrieved when you performed Section: 6. Retrieving Calibration Information From Global A Vehicles Using GDS 2 - This Action is Required for ALL Service Agents (Model Dependent) ?3. Go to Section: 10. Procedure for ALL Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com . 10. Procedure for ALL Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at — TACCVN@gmexpert.com Notice: ?1. ALL screen shots MUST be sent as a .jpg or JPEG file. Keep all photos in ONE e-mail. ?2. DO NOT e-mail photos from the GDS 2 in the automatic format of a .png file. Your e-mail will arrive at the Calibrations Group with the .png file(s) stripped by the security firewall. ?1. Create an e-mail to be sent to: TACCVN@gmexpert.com ?2. Attach the Tech 2® digital .jpg photos or the GDS 2 .jpg or JPEG files to the e-mail. Keep ALL photos in one e-mail. ?3. In the Subject Line of the e-mail include the following: 3.1. The phrase: “V6 Cal” or “V8 Cal”. 3.2. The complete: VIN. 3.3. The Service Agent BAC. ?4. In the Body of the e-mail include the following: 4.1. The complete: VIN. 4.2. The Mileage. 4.3. The Service Agent BAC. 4.4. The Repair Order (R.O.) or Job Card number. 4.5. The Customer Complaint. 4.6. The Cause of the Condition. Notice: Requests that are sent to the Calibrations Group are handled in the order in which they were received. ?5. The Service Agent will receive an e-mail reply after the calibrations have been validated. The e-mail reply will advise the Service Agent if the calibrations are OEM. ? If non-GM engine or transmission control module calibrations are determined to be present, the Calibrations Group will forward the case to the appropriate Brand Quality Manager (BQM) for review. The BQM will then determine whether the warranty will be blocked and will respond to all parties concerned. ?6. You may call the PQC two hours after submitting the e-mail to the Calibrations Group (or after the results have been received by e-mail) for authorization to replace the assembly. This time allows the Calibrations Group to receive, review, verify the calibrations and set up a case for the request. The Calibrations Group will also update the PQC or TAC case with the results of the Calibration Verification Request. Be prepared to provide all the usual documentation that is normally required when requesting an assembly authorization from the PQC. Notice: DO NOT contact GM Technical Assistance (TAC) to discuss warranty concerns on the aftermarket calibrations. ALL questions and concerns about warranty should be directed to the District Manager Aftersales (DMA), in Canada the DM-CCSP (District Manager-Customer Care and Service Process). 11. Calibrations Group - New E-mail Address - TACCVN@gmexpert.comThe Calibrations Group has a new e-mail address to be used when mailing the digital .jpg photographs of the Engine Calibration ID and Verification No. (Number) Information taken from the Tech 2® or JPEG photographs from the GDS 2 Calibration History screen shot. E-mail all .jpg or JPEG files to this address: TACCVN@gmexpert.com 12. Warranty Information•The Dealership Service Management must be involved in any situation that would justify the use of labor operation 0600014. •Notify the District Manager Aftersales (DMA), in Canada the DM-CCSP (District Manager-Customer Care and Service Process) of the situation. •All claims will have to be routed to the Warranty Support Center (WSC) for approval. •Please refer to Corporate Bulletin Number 09-00-89-016, Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications for important information. For vehicles repaired under warranty, use: Labor Operation Description Labor Time 0600014 Suspected Tampering or Vehicle Modifications 0.2?hr GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION © 2013 General Motors. All rights reserved. erience on this one. Not from a customer stand point but from several trucks I have worked on and the claims have been denied.202Views0likes0Comments
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Prefer to camp in a travel trailer? You're not alone.Dec 15, 201444,028 Posts
