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Re: Coast to Coast resorts issue
Hi all, Coast to Coast does not own or operate any of the resorts in our system. The affiliated resorts that compromise the Coast to Coast network are independently owned and operated resort campgrounds. Access to Coast Resorts and Good Neighbor Parks is on a space-available basis relative to the number of sites each resort designates to Coast to Coast membership use. Coast to Coast resorts may block holidays, days surrounding holidays and special events. Feel free to reach out with any further questions! -The Coast to Coast Team260Views0likes0CommentsRe: Best RV Resort in the Sunshine state Coast to Coast
Thank you for the suggestion, it is a good one. We’ll take a look at doing that. We also follow-up on all the feedback about resorts and parks that we get from members, and deal with these on a “case by case” basis. Hopefully by doing this, we can stop any unwarranted practices before they affect any more members. Many times we find it is not a deliberate attempt to circumvent our rules but rather a training issue at the resort, someone new who wasn’t aware of the rules regarding Coast members. Quite a number of members have relayed to me personally that they’ve used the system for years and have never had a problem. However we know that problems do occur, and when they do, we investigate and fix the problem. Bruce Hoster256Views0likes0CommentsRe: Best RV Resort in the Sunshine state Coast to Coast
Thank you for your feedback on Coast to Coast. I’d like to provide some answers to the issues you raise. Coast to Coast does not own nor operate any of the resorts in our system. However we do inspect and rate all the resorts in our system every year. To do this, we use the same Good Sam Directory rating teams and rating system that are used to rate Good Sam Parks. Coast is the only reciprocal use membership network that rates our resorts, and it costs us over $15,000 every year to do this. We do not question the extra expense because we want to know that we’re sending our members to quality parks. We have a simple rule of thumb: If we wouldn’t stay there, or we wouldn’t send our family members to stay there, we won’t send our members to stay there. During my tenure as head of Coast to Coast, we have removed over 50 resorts due to poor conditions. Some of these were identified through ratings, while some were identified by member feedback. We consider member feedback on our affiliated resorts as one of the most important ways we monitor the conditions and the service at our affiliated resorts. We research every issue we receive from our members, and we reply to the member with our findings and whatever action we decide to take. I can assure you that resorts have been terminated based upon member feedback, particularly when we receive feedback from a second or third member on the same issue. Unfortunately there have been (and from your feedback sounds like there still are) resorts that do not treat our members properly. Frankly this is unacceptable. True story, we had a resort a few years ago that did this same thing to Coast members, placed our members in the least-desirable sites in the resort which reeked in the summer due to the proximity to their stables. Based upon member feedback, we asked the resort to change their policy or risk termination, they refused, and we terminated them. They came back to us a year later and asked to re-affiliate, promising to provide our members better sites. Today they are back in our system, and we no longer receive complaints from our members who stay there. The core principle of a reciprocal use network like Coast is that resorts treat visiting members as well as they treat their own members. Resorts are bound to do this by an affiliation agreement they have signed with us. They are also bound by the same agreement to provide facilities and amenities that meet our quality standards. We try to enforce this through rating the resorts annually, but member feedback is really critical to the process. Feedback is important on conditions but particularly important in regards to service. That’s because rating teams can rate resort conditions and facilities, but only our members can rate the service they receive at our affiliated resorts. Sorry this is long-winded, but I can assure you that everyone who works at Coast to Coast is dedicated to providing a quality membership experience to our members. When that doesn’t happen, we take whatever action is necessary to make it right for the member. If you can email me (bhoster@goodsam.com) the name of the resort and the dates you stayed, I promise you they’ll hear from us today about your stay and their treatment of Coast members. Then we’ll follow-up to let you know the outcome of our discussions with them. And in the future I welcome your continued feedback, either to me directly or to our Coast Member Service Center (1-800-368-5721). Any member feedback to our member service center is forwarded to us immediately as we’re just down the hall. I can assure you that “we have your back” when you travel our Coast to Coast system. Bruce Hoster President, Coast to Coast256Views0likes0CommentsRe: ocean canyon properties
Hello, Camping World allows a Coast to Coast developer to have a license to sell memberships and offer Camping World customers and Camping World RV Dealership Customers an opportunity to visit the resorts in the licensed area of the store. Ocean Canyon Properties is a partner of Coast to Coast and we monitor complaints and comments that come in concerning their resorts. We value them and they are an excellent part of the Coast family. Ocean Canyon Properties: BBB Accreditation A BBB Accredited Business since 03/20/2013BBB has determined that Ocean Canyon Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. Ocean Canyon Properties is requesting that consumers call the Member Service Department to resolve any problems or concerns involving their resort membership or services. Contact Karen Hewitt, Member Service Manager at 888-567-5941. Email contact is memberservice@oceancanyon.com. All Locations are BBB Accredited -The Coast to Coast Team342Views0likes0CommentsRe: new discount club?
Coast to Coast is the the only membership camping network that rates our resorts annually and requires a minimum rating for affiliation. The Bee's Resort has historically had high ratings (this year's is 8/9*/6.5) and is currently a Coast to Coast Resort. Please let us know if you have any further questions. -The Coast to Coast Team356Views0likes0CommentsRe: Coast-to-Coast Website
Allworth: We have had issues with the newest version of Internet Explorer. It should work with Firefox or Chorme internet browsers. If you have the newest version of Internet Explorer on your computer, with a window open, you may hit F12 and it will switch to Internet Explorer 7, which should enable the application to work properly. I apologize for the inconvenience while we update our website. -The Coast to Coast Team0Views0likes0Comments
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