Maggieann
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Re: Transmission is Toast
Good news: Ford will repair the car under warranty. There is a federal law that requires the dealer to honor the warranty unless it can prove that any after market equipment or maintenance is responsible for the damage to the car. It is the Magnuson-Moss Warranty Act which is enforced by the Federal Trade Commission. If your state has a Bureau of Automotive Repair, they can provide info and direction. Hope this helps others with any similar issues.419Views0likes0CommentsRe: Transmission is Toast
Thanks for the feedback. As for the towing speed, 70 MPH is allowed per the Ford Towing and RV manual. We have a switch installed that cuts the battery connection after the car is placed in neutral. Camping World is preparing a document stating that the wiring is only attached to the battery and could not have interfered with the computer system that would affect the transmission. They are willing to go to the dealership and review the wiring with then if Ford will accept help. Our insurance carrier is sending us a notice of denied claim with the notation that the damage appears to be a manufacturing defect. We spoke with Ford customer service today. Very disappointed that all they did was call our dealer and repeat what they heard from them. I expected them to consult with a Ford expert and review the local dealer's assessment. As a lifetime Ford customer, very unhappy that their customer service representative is totally unknowledgeable about mechanical issues and does nothing more than parrot a dealer that is certainly trying to protect their bottom line. Anyway - the saga continues..... Still appreciate any and all advice. Thanks419Views0likes0CommentsTransmission is Toast
We bought a new 2018 Ford Fiesta with auto transmission 4 months ago. We had the Roadmaster towing equipment installed by Camping World. On our third trip on the way home the car would not start when we unhooked. Towed to dealer and discovered the entire transmission shot. Dealer refuses to warranty. We know the 2016 models had transmission problems and a class action lawsuit is being appealed by Ford. Has anyone heard anything about a similar problem? Does anyone know what might cause the transmission to fall out of neutral? Any help, advice much appreciated. Thanks.3KViews0likes10Comments
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