bobwalter
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Joined 16 years ago
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Re: Anniversary sale
Not interested in a job now but after 40+ years in business for myself I found that customer service is the main road to success. Bottom line is happy customers improve the bottom line. I did get a call from a store manager and we had a nice conversation. He thanked me for my business and my concern.276Views0likes0CommentsAnniversary sale
Before leaving on our current trip, we received the sale flyer from Camping World. We looked through and found a couple of items we wanted. It just so happened that the sale began the morning we left for the trip. We decided we would stop en route and make the purchases. We reached the store one hour after it opened on the first day of the sale. We were unable to locate the items we wanted in the store. When asked about the counter top ice maker and the rubber mats, we were told "We are sold out of them". I questioned how they could be sold out when we were the only customers in the store and it had only been open for one hour. They said they had been sold out for quite a while and did not receive any for the sale. We left empty handed planning to stop at the Next store on our route. We stopped at the St. Augustine, Fl store and asked for the items. They said they were sold out of both items. After much discussion, they admitted they had not received any stock for the sale either. We again left empty handed. We decided to try one more store which was on our route. I was able to find the ice maker and two out of the three mats I wanted. The result of our purchase was that when we left, that store was also "out of stock" on those items for any other customers. At no time did any store employees offer a rain check, offer to "ship the items to our home. One offered to order them in to the store for me to pick up. Being they were two hours away, that was not a solution. In general, they were unconcerned and had no apologies to offer. Marcus, you so often stress "People, process and product" as the most important part of the businesses you look at. I suggest that you take a look at your own business and re-evaluate your standards. Yes, you have many fine products. Although you have some I am sure, your people leave much to be desired. As far as the process, it also seems to be flawed. There does not seem to be any follow through in place to satisfy unhappy customers. You spend many dollars recruiting new customers while not making any apparent attempt to satisfy and retain current customers. It is cheaper and easier to keep customers than to continually find new ones. Marcus, it is time to take a step back and re-evaluate your operation. Maybe hire your team from "The Profit".1.7KViews0likes6CommentsRe: leak driving me nuts
What brand vent covers do you have? On my previous rig, I had Max Air covers and the vents were open all the time with no leaks. On my present rig, I installed Fantastic brand vent covers and they don't keep out all the rain. Not as good coverage. If I had kit to do again, I would use Max Air.428Views0likes0CommentsRe: blocked black & grey water tanks
Glad it worked.... Now, use plenty of water and don't dump until your black tank is almost full. Do not leavi ti hooked to a sewer with the valve open. Keep it closed and only open it when tank is near full. Oh yea, did I say to USE LOTS OF WATER!!! Water makes for a good dump. Lack of water causes constipation;) That not good for you or for your RV.603Views0likes0CommentsRe: blocked black & grey water tanks
Get the clear plastic elbow with the garden hose connection. Put a cap on the end, hook up the garden hose, open one sewer valve and turn on the garden hose. This should clear the clog. Close the valve and remove cap with a bucket underneath. attach sewer hose and dump...... Use garden hose as needed to break up any more clogs. Do both tanks the same way. GOOD LUCK!!!!!!!603Views0likes0CommentsRe: Key west Fla.
South of town in what used to be (I think)the military housing area is a seldom visited museum. EXCELLENT!. Also, get directions to the Hogfish Grill. Hard to find back among the working marinas but well worth the effort. Excellent, laid back atmosphere and the actual Hogfish is one of the best fish I have ever had. Congrats on the upcoming retirement.480Views0likes0Comments
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