rix
Explorer
Joined 11 months ago
User Profile
User Widgets
All Activity
Re: Roadside assistance GS failure
Hi, been busy. My post just about sums it up. I am in contact with an Operations Coordinator from VIP., Mr Lemonis' office I presume. she is looking in to it. First repl was they tried to call an old landline number I had, Actually, AAA failed that day also, ( always have a backup, one is none... etc) Service truck cancelled after 1 hour and they could not find anyone for the rest of our time down. Interesting, saw the flatbed go by about 20 minutes later, but did not stop. Anyway, I do not know what is going to come out of all of this, hopefully no one else will be left stranded. I will DM you next week... Thank you so much all the concern.1.1KViews0likes1CommentRoadside assistance GS failure
Had a flat on our TT , pulled safely off the shoulder of the highway, contacted GS RSA , sent me a locator text that did not work, tried to call back and was stuck in their directory loop. Finally choose member services and finally was connected to a RSA agent. Took my information , gave me a claim number, and waited for the text message for service that never came, no phone call either. Waited another hour and still no communication! Since was in the Los Angeles area, called 511, freeway motorist assistance. Sent our a service truck in an hour, in the mean time, a CHP officer had stopped to assist. Service truck arrived and was back on the road in 4 hours. put the spare on, no cost. WHAT a Good Sam failure!!! Waiting to hear back from Marcus Lemonis about this. We have the RA Platinum Complete. If on Los Angeles county freeways, try 511, don't bother with a RSA.1.2KViews0likes9Comments
Groups
