The place we bought our Premier from sent a tech out 4 days after we called. Took him 15 minutes and he was gone.. No parts, just rewired at the thermostat.
Andy, I haven't, but our friends that have the '14 Premier with the dark brown cap have. Their cap and decals are all faded. Keystone, also denied theirs. We have the white cap and our decals still look pretty good on our '13. Keep after them, mayb...
Sounds like you need one of these: http://www.drvsuites.com We have a 2013 Bullet Premier 30 rlpr and love it. Wish we could afford a DRV Suites, not at this time...