All ActivityMost RecentMost LikesSolutionsRe: 4+ months in the West PJ30 wrote: And does anyone know of an online route planner that includes Canada as well as USA? I like the Rand McNally one but it stops on the border.. :( Hello, Yes! You may use TripMaker.RandMcNally.com to plan your trip between Canada and USA. Create a free-login and begin planning. Thanks! RandMcSamRe: Rand McNally GPSI would like to offer my assistance should you require any additional help. It appears you have temporarily solved the problem, but I’d like to make sure it’s resolved completely. Low battery on the device can sometimes cause connectivity issues to PCs, as each new OS/Hardware combo continues to limit power supplied to the USB port to conserve battery life. I’ve linked our support page with the relevant contact information should you not already have that information in front of you. Please let me know if I can be of any additional assistance. Tech Support please click here Rand McSamRe: Rand McNally vs. Camping World Rand McNallyHi Folks, Other than the face plate the two units have identical software inside. Valkyriebush, if your 7720 does not show the Good Sam campground info, you will need to connect to the Rand McNally Dock and run an update to the latest maps and SW verison.Re: Rand McNally GPSHi, I am sorry to hear that there was an issue with your update. We absolutely thoroughly test every update before it is sent out to our users. I would like to help resolve this issue for you. Can you give me step-by-step instructions as to what you did to update the card? Also, can you confirm the serial number that shows on the Rand McNally Docking software when insert the SD card into your computer? Thanks, Rand McSam Rand McNally