Do not use credit cards for fuel
A customer on our caravan just found a charge for 8000 pesos for fuel they did not purchase on their credit card. This was an extra charge in addition to the 2000 pesos they did spend. They were not g...
Forum Discussion
darsben wrote:
You know I have been thinking about this since my first post.
The OP bears some of the blame for what happened to the people.They were in his caravan and set out on their own to get fuel.
Tequila; DIDN't you have a meeting before starting and advise people of the scams they may get caught in? Didn't you advise them to always get a receipt? You were aware of the red flag but did not inform your customer.
Have your customer ask the CC company for a copy of the charge. See if your customer signed it. Or was it put into the pump.
Yes they were warned about all the common scams. I told everyone that if they were driving a company truck, even thier own, they needed a permission letter, and guess what? One still showed up without it. I sat at Km 21, whipping one up on my printer. It worked. I also warned those with trailers to bring an extra off road spare. Did they all do it? No.
As far as the red flag was concerned, I was unaware of it and I suspect it was langage barrier. Customers have free time some choose to go top up by themselves. I am not responsible for what they do on their own time. We make regular fuel stops enroute, but some people always want to top off when they get a chance, we were camped right behind this particular Pemex. I was unaware they went there & fueled. Wagon Master does not mean 24 hour babysitter. At least i am doing what I can on my own time to resolve this for them. I doubt many other companies would bother to be quite frank.
