Renewing Ontario license plate stickers just got harder
Well I tried renewing my F350 dually TV's license plate sticker today and ran into a new bureaucratic stumbling block.
Seems Service Ontario just got a new computer system a couple weeks ago. This new system has a default that locks out the agent from proceeding if the RGW is over 4500kgs without first entering a CVOR number.
Unfortunately I also ran into an agent that knew nothing about CVOR regulations or exemptions and was curt and belligerent when I tried to explain I was exempt and had been for the past 5 years and I knew no reg's or laws had changed this past year.
When I pushed her she shutdown and walk away leaving me fuming. I demanded to speak to a supervisor who finally explain the new computer system and the issue.
Previous years we were not even questioned at all about the CVOR but now the computer system has tied the CVOR regulations requirement into the sticker renewal computer program.
The supervisor gave me a new document on which you have to declare and sign stating that you meet one of the exemptions and this must be filed with the Service Ontario sticker renewal paperwork.
Now comes the bizarre part. I had gone to one of the privatized small rural Service Ontario offices and the supervisor said that even if I signed the exemption declaration that particular office I was at did not know how to bypass in the computer system the CVOR number field in the program and that I had to take all my paperwork to a large regional Service Ontario office for processing.
I then left and called the CVOR office and this was all confirmed by a representative at the CVOR office who told me many o fthe small rural office do not yet know how to handle CVOR exemptions.
Seems Service Ontario just got a new computer system a couple weeks ago. This new system has a default that locks out the agent from proceeding if the RGW is over 4500kgs without first entering a CVOR number.
Unfortunately I also ran into an agent that knew nothing about CVOR regulations or exemptions and was curt and belligerent when I tried to explain I was exempt and had been for the past 5 years and I knew no reg's or laws had changed this past year.
When I pushed her she shutdown and walk away leaving me fuming. I demanded to speak to a supervisor who finally explain the new computer system and the issue.
Previous years we were not even questioned at all about the CVOR but now the computer system has tied the CVOR regulations requirement into the sticker renewal computer program.
The supervisor gave me a new document on which you have to declare and sign stating that you meet one of the exemptions and this must be filed with the Service Ontario sticker renewal paperwork.
Now comes the bizarre part. I had gone to one of the privatized small rural Service Ontario offices and the supervisor said that even if I signed the exemption declaration that particular office I was at did not know how to bypass in the computer system the CVOR number field in the program and that I had to take all my paperwork to a large regional Service Ontario office for processing.
I then left and called the CVOR office and this was all confirmed by a representative at the CVOR office who told me many o fthe small rural office do not yet know how to handle CVOR exemptions.
